VxRail: Errore token di aggiornamento non valido durante il download da Internet

Errore di download da Internet

Il download di VxRail Internet 8.0.330 ha esito negativo con messaggio di errore:

"Error occurred while downloading the upgrade bundle from the website. Retry downloading in a few minutes."

lcm-web.log

2025-07-23T07:39:06.256Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:06.257Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:07.257Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> BundleAcgDownloadProcessService.java queryDownloadProgress() (276): get upgrade package download progress for Upgrade B
undle: 80331174
2025-07-23T07:39:41.079Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:41.080Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:41.108Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> MysticClusterReaderDO.java isClusterTypeAS() (189): Return value from cluster DO: ['STANDARD', 'UNAVAILABLE']

2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveEvent() (424): Successfully saved new event.event_id:178
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveFailedLCMUpgradeEvent() (162): Successfully saved event:VXR104114
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (566): ERROR [LcmBundleDownload]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (569): currentState=[DOWNLOADING]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateOperationStatusInfo() (814): update operation status info for LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.211Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java updateOperationById() (206): operation status cache update 328 LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> OperationStatusInfoMicroWriter.java failRequest() (183): update OPERATION_STATUS,state=FAILED, endtime=1753256381211 in DO
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (735): currentState=[DOWNLOADING]
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (740): SET: targetState=[DOWNLOAD_ERROR]
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java setState() (66): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java reload() (176): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (671): >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2025-07-23T07:39:41.231Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3

short.term.log

2025-07-23T07:13:45.443Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_request() (61): Request body: b'{""id"":328,""request_id"":""LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3"",""owner"":""LcmBundleDownloadAndDeploy"",""start_time"":""2025-07-23 06:53:32.054000"",""end_time"":null,""state"":""IN_PROGRESS"",""error"":null,""progress"":0,""target"":null,""step"":null,""detail"":null,""extension"":""{\\""vcplugin_updated\\"":false,\\""retry\\"":0,\\""retry_maximum\\"":0,\\""details\\"":[{\\""action\\"":\\""Downloading upgrade bundle\\"",\\""message\\"":\\""Downloading upgrade bundle 8.0.331-29160392 from website\\""}]}""}'"
2025-07-23T07:13:45.445Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_response() (118): [REQUEST END] The request finished successfully. Response status: 200 OK"
2025-07-23T07:13:45.446Z [INFO] <6501> middleware.go 1() (25): POST /v1/device-auth/request-token"
2025-07-23T07:13:45.446Z [INFO] <6501> device_access_token_controller.go GetAccessToken() (48): Enter Get Access Token"
2025-07-23T07:13:45.452Z [INFO] <6501> proxy_gateway_impl.go GetProxy() (37): start retrieving system proxy "
2025-07-23T07:13:45.518Z [INFO] <6501> http_client.go setTlsConfig() (63): Proxy does not exist, create http client without proxy"
2025-07-23T07:13:46.202Z [ERROR] <6501> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
2025-07-23T07:13:46.202Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""P2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
2025-07-23T07:13:46.203Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:P2:Refresh token is invalid or has already been revoked ErrorUri:}"
"
2025-07-23T07:13:46.203Z [ERROR] <6501> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"
2025-07-23T07:13:46.203Z [DEBUG] <6501> i18n.go TransWithReq() (76): Detected locale: en_US"
2025-07-23T07:13:46.203Z [INFO] <6501> device_access_token_controller.go func1() (50): End of Get Access Token."
2025-07-23T07:13:46.203Z [INFO] <6501> middleware.go 1() (29): POST /v1/device-auth/request-token 500"
2025-07-23T07:13:46.203Z <3456540b4fc0dd8bd64899703970a084> do-eservices [WARNING] <140246729619136> utils.py call() (212): Retryed 0 times, spending 0.7598 seconds, raise TokenServiceError('MCP-Token-Service error. {""ErrorCode"":""RELOGIN_REQUIRED"",""Message"":""Invalid refresh token. Try to login again.""}\n') error"
2025-07-23T07:13:46.944Z <00000000000000000000000000000000> hsm [INFO] <139837202677280> sync_task.py get() (129): ping_result[{'celery@do-network-5c456c8cfb-ctq67': {'ok': 'pong'}}, {'celery@ms-day2-cdf7d744d-x5k75': {'ok': 'pong'}}, {'celery@do-storage-56d8568cdd-xb524': {'ok': 'pong'}}, {'celery@do-host-786665f466-2vbkx': {'ok': 'pong'}}, {'celery@hsm-6b446fd4c6-fbx75': {'ok': 'pong'}}, {'celery@do-cluster-688794855f-s45zv': {'ok': 'pong'}}, {'celery@do-vm-9dd674f98-cv4xm': {'ok': 'pong'}}]."

mcp-token-service.log

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905722194Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905778189Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""S2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905847339Z stderr F "
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905896616Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"

Errore di autenticazione del token

I messaggi di errore nei registri indicano che l'autenticazione del token non è riuscita.
Il token di aggiornamento non è valido o è già stato revocato, causando un errore di autenticazione.

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"

In "Cluster" - "Configure" - "VxRail" - "Support" in "Dell Support Portal Access" viene visualizzato configurato e una data di scadenza futura. Ciò può essere fuorviante in quanto gli errori del registro indicano un errore di autenticazione.

Procedura di risoluzione

Per risolvere il problema, attenersi alla seguente procedura:

• Esaminare i registri di sistema per identificare la causa dell'errore di autenticazione.
• Verificare che l'autenticazione sia configurata correttamente per l'account del Supporto clienti.
• Eseguire l'opzione di riconfigurazione dell'autenticazione per aggiornare il token di autenticazione anche se mostra lo stato corretto.
• Dopo aver riconfigurato l'autenticazione, tentare di scaricare nuovamente il pacchetto di aggiornamento.
• Se il problema persiste, controllare se nei registri di sistema sono riportati errori o avvisi relativi all'autenticazione o alla convalida del token.