VxRail: Fout met ongeldig vernieuwingstoken tijdens internetdownload

Downloadfout via internet

VxRail Internet download 8.0.330 mislukt met foutmelding:

"Error occurred while downloading the upgrade bundle from the website. Retry downloading in a few minutes."

lcm-web.log

2025-07-23T07:39:06.256Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:06.257Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:07.257Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> BundleAcgDownloadProcessService.java queryDownloadProgress() (276): get upgrade package download progress for Upgrade B
undle: 80331174
2025-07-23T07:39:41.079Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:41.080Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:41.108Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> MysticClusterReaderDO.java isClusterTypeAS() (189): Return value from cluster DO: ['STANDARD', 'UNAVAILABLE']

2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveEvent() (424): Successfully saved new event.event_id:178
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveFailedLCMUpgradeEvent() (162): Successfully saved event:VXR104114
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (566): ERROR [LcmBundleDownload]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (569): currentState=[DOWNLOADING]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateOperationStatusInfo() (814): update operation status info for LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.211Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java updateOperationById() (206): operation status cache update 328 LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> OperationStatusInfoMicroWriter.java failRequest() (183): update OPERATION_STATUS,state=FAILED, endtime=1753256381211 in DO
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (735): currentState=[DOWNLOADING]
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (740): SET: targetState=[DOWNLOAD_ERROR]
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java setState() (66): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java reload() (176): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (671): >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2025-07-23T07:39:41.231Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3

short.term.log

2025-07-23T07:13:45.443Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_request() (61): Request body: b'{""id"":328,""request_id"":""LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3"",""owner"":""LcmBundleDownloadAndDeploy"",""start_time"":""2025-07-23 06:53:32.054000"",""end_time"":null,""state"":""IN_PROGRESS"",""error"":null,""progress"":0,""target"":null,""step"":null,""detail"":null,""extension"":""{\\""vcplugin_updated\\"":false,\\""retry\\"":0,\\""retry_maximum\\"":0,\\""details\\"":[{\\""action\\"":\\""Downloading upgrade bundle\\"",\\""message\\"":\\""Downloading upgrade bundle 8.0.331-29160392 from website\\""}]}""}'"
2025-07-23T07:13:45.445Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_response() (118): [REQUEST END] The request finished successfully. Response status: 200 OK"
2025-07-23T07:13:45.446Z [INFO] <6501> middleware.go 1() (25): POST /v1/device-auth/request-token"
2025-07-23T07:13:45.446Z [INFO] <6501> device_access_token_controller.go GetAccessToken() (48): Enter Get Access Token"
2025-07-23T07:13:45.452Z [INFO] <6501> proxy_gateway_impl.go GetProxy() (37): start retrieving system proxy "
2025-07-23T07:13:45.518Z [INFO] <6501> http_client.go setTlsConfig() (63): Proxy does not exist, create http client without proxy"
2025-07-23T07:13:46.202Z [ERROR] <6501> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
2025-07-23T07:13:46.202Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""P2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
2025-07-23T07:13:46.203Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:P2:Refresh token is invalid or has already been revoked ErrorUri:}"
"
2025-07-23T07:13:46.203Z [ERROR] <6501> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"
2025-07-23T07:13:46.203Z [DEBUG] <6501> i18n.go TransWithReq() (76): Detected locale: en_US"
2025-07-23T07:13:46.203Z [INFO] <6501> device_access_token_controller.go func1() (50): End of Get Access Token."
2025-07-23T07:13:46.203Z [INFO] <6501> middleware.go 1() (29): POST /v1/device-auth/request-token 500"
2025-07-23T07:13:46.203Z <3456540b4fc0dd8bd64899703970a084> do-eservices [WARNING] <140246729619136> utils.py call() (212): Retryed 0 times, spending 0.7598 seconds, raise TokenServiceError('MCP-Token-Service error. {""ErrorCode"":""RELOGIN_REQUIRED"",""Message"":""Invalid refresh token. Try to login again.""}\n') error"
2025-07-23T07:13:46.944Z <00000000000000000000000000000000> hsm [INFO] <139837202677280> sync_task.py get() (129): ping_result[{'celery@do-network-5c456c8cfb-ctq67': {'ok': 'pong'}}, {'celery@ms-day2-cdf7d744d-x5k75': {'ok': 'pong'}}, {'celery@do-storage-56d8568cdd-xb524': {'ok': 'pong'}}, {'celery@do-host-786665f466-2vbkx': {'ok': 'pong'}}, {'celery@hsm-6b446fd4c6-fbx75': {'ok': 'pong'}}, {'celery@do-cluster-688794855f-s45zv': {'ok': 'pong'}}, {'celery@do-vm-9dd674f98-cv4xm': {'ok': 'pong'}}]."

mcp-token-service.log

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905722194Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905778189Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""S2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905847339Z stderr F "
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905896616Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"

Tokenauthenticatie mislukt

De foutmeldingen in de logboeken geven aan dat de tokenverificatie is mislukt.
Het vernieuwingstoken is ongeldig of is al ingetrokken, waardoor de authenticatie mislukt.

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"

Vanuit "Cluster" - "Configure" - "VxRail" - "Support" wordt de "Dell Support Portal Access" geconfigureerd en een toekomstige vervaldatum weergegeven. Dit kan misleidend zijn omdat de logboekfouten wijzen op een authenticatiefout.

Oplossingsstappen

Ga als volgt te werk om het probleem op te lossen:

• Onderzoek de systeemlogboeken om de oorzaak van de mislukte verificatie vast te stellen.
• Controleer of verificatie correct is ingesteld voor het Customer Support-account.
• Voer de optie Verificatie opnieuw configureren uit om het verificatietoken bij te werken, ook al wordt de juiste status weergegeven.
• Probeer na het opnieuw configureren van authenticatie de upgradebundel opnieuw te downloaden.
• Als het probleem zich blijft voordoen, controleren u de systeemlogboeken op fouten of waarschuwingen met betrekking tot authenticatie of tokenvalidatie.