VxRail：網際網路下載期間發生無效的重新整理權杖錯誤

網際網路下載失敗

VxRail 網際網路下載 8.0.330 失敗，並顯示錯誤訊息：

"Error occurred while downloading the upgrade bundle from the website. Retry downloading in a few minutes."

lcm-web.log

2025-07-23T07:39:06.256Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:06.257Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:07.257Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> BundleAcgDownloadProcessService.java queryDownloadProgress() (276): get upgrade package download progress for Upgrade B
undle: 80331174
2025-07-23T07:39:41.079Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:41.080Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:41.108Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> MysticClusterReaderDO.java isClusterTypeAS() (189): Return value from cluster DO: ['STANDARD', 'UNAVAILABLE']

2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveEvent() (424): Successfully saved new event.event_id:178
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveFailedLCMUpgradeEvent() (162): Successfully saved event:VXR104114
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (566): ERROR [LcmBundleDownload]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (569): currentState=[DOWNLOADING]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateOperationStatusInfo() (814): update operation status info for LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.211Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java updateOperationById() (206): operation status cache update 328 LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> OperationStatusInfoMicroWriter.java failRequest() (183): update OPERATION_STATUS,state=FAILED, endtime=1753256381211 in DO
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (735): currentState=[DOWNLOADING]
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (740): SET: targetState=[DOWNLOAD_ERROR]
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java setState() (66): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java reload() (176): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (671): >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2025-07-23T07:39:41.231Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3

short.term.log

2025-07-23T07:13:45.443Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_request() (61): Request body: b'{""id"":328,""request_id"":""LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3"",""owner"":""LcmBundleDownloadAndDeploy"",""start_time"":""2025-07-23 06:53:32.054000"",""end_time"":null,""state"":""IN_PROGRESS"",""error"":null,""progress"":0,""target"":null,""step"":null,""detail"":null,""extension"":""{\\""vcplugin_updated\\"":false,\\""retry\\"":0,\\""retry_maximum\\"":0,\\""details\\"":[{\\""action\\"":\\""Downloading upgrade bundle\\"",\\""message\\"":\\""Downloading upgrade bundle 8.0.331-29160392 from website\\""}]}""}'"
2025-07-23T07:13:45.445Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_response() (118): [REQUEST END] The request finished successfully. Response status: 200 OK"
2025-07-23T07:13:45.446Z [INFO] <6501> middleware.go 1() (25): POST /v1/device-auth/request-token"
2025-07-23T07:13:45.446Z [INFO] <6501> device_access_token_controller.go GetAccessToken() (48): Enter Get Access Token"
2025-07-23T07:13:45.452Z [INFO] <6501> proxy_gateway_impl.go GetProxy() (37): start retrieving system proxy "
2025-07-23T07:13:45.518Z [INFO] <6501> http_client.go setTlsConfig() (63): Proxy does not exist, create http client without proxy"
2025-07-23T07:13:46.202Z [ERROR] <6501> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
2025-07-23T07:13:46.202Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""P2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
2025-07-23T07:13:46.203Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:P2:Refresh token is invalid or has already been revoked ErrorUri:}"
"
2025-07-23T07:13:46.203Z [ERROR] <6501> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"
2025-07-23T07:13:46.203Z [DEBUG] <6501> i18n.go TransWithReq() (76): Detected locale: en_US"
2025-07-23T07:13:46.203Z [INFO] <6501> device_access_token_controller.go func1() (50): End of Get Access Token."
2025-07-23T07:13:46.203Z [INFO] <6501> middleware.go 1() (29): POST /v1/device-auth/request-token 500"
2025-07-23T07:13:46.203Z <3456540b4fc0dd8bd64899703970a084> do-eservices [WARNING] <140246729619136> utils.py call() (212): Retryed 0 times, spending 0.7598 seconds, raise TokenServiceError('MCP-Token-Service error. {""ErrorCode"":""RELOGIN_REQUIRED"",""Message"":""Invalid refresh token. Try to login again.""}\n') error"
2025-07-23T07:13:46.944Z <00000000000000000000000000000000> hsm [INFO] <139837202677280> sync_task.py get() (129): ping_result[{'celery@do-network-5c456c8cfb-ctq67': {'ok': 'pong'}}, {'celery@ms-day2-cdf7d744d-x5k75': {'ok': 'pong'}}, {'celery@do-storage-56d8568cdd-xb524': {'ok': 'pong'}}, {'celery@do-host-786665f466-2vbkx': {'ok': 'pong'}}, {'celery@hsm-6b446fd4c6-fbx75': {'ok': 'pong'}}, {'celery@do-cluster-688794855f-s45zv': {'ok': 'pong'}}, {'celery@do-vm-9dd674f98-cv4xm': {'ok': 'pong'}}]."

mcp-token-service.log

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905722194Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905778189Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""S2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905847339Z stderr F "
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905896616Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"

權杖驗證失敗

日誌中的錯誤消息指示令牌身份驗證失敗。
刷新令牌無效或已被吊銷，導致身份驗證失敗。

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"

從「叢集」-「設定」-「VxRail」-「支援」，「Dell 支援入口網站存取」會顯示已設定和未來的到期日。這可能會產生誤導，因為日誌錯誤指示身份驗證失敗。

解決方案步驟

若要解決此問題，請按照下列步驟操作：

• 調查系統日誌以確定身份驗證失敗的原因。
• 確認已為客戶支援帳戶正確設定驗證。
• 運行重新配置身份驗證選項以更新身份驗證令牌，即使它顯示正確的狀態。
• 重新設定認證後，請嘗試再次下載升級套裝。
• 如果問題仍然存在，請檢查系統日誌中是否有與身份驗證或令牌驗證相關的任何錯誤或警告。