NetWorker: DD Cloud Tier Device Creation Fails with SSL Peer Certificate Error

Summary: Creation of a Cloud Tier device in NetWorker fails with an SSL-related error due to a version incompatibility between libddboost and the installed DDOS version.

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Symptoms

Attempts to create a Cloud Tier device fail with the following error message:

Unable to send a request: SSL peer certificate or SSH remote key was not OK

Additional log messages may include:

  • 5045-ddcl_get_fisl_config_by_conn: get_fisl_config not supported on DDR_hostname
  • 5002-Storage Unit List of size 7 does not fit into supplied buffer of size 1
  • Unable to perform authentication for host, user and, port : Unable to send a request: SSL peer certificate or SSH remote key was not OK ()

Cause

This issue occurs due to an incompatibility between:

  • libddboost version 7.13.0.0
  • DDOS version 7.10.1.40

The older DDOS version does not support the newer libddboost library, resulting in SSL handshake failures during device creation.

Resolution

Upgrade the DDOS version on the target Data Domain system to 7.13.x or later to ensure compatibility with libddboost 7.13.0.0.

Affected Products

NetWorker
Article Properties
Article Number: 000382425
Article Type: Solution
Last Modified: 27 Oct 2025
Version:  1
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