Falha na atualização cumulativa do NVE em 4 de 18

Summary: Sintoma: Verificando se o pacote que está sendo instalado é a versão mais recente (4 de 18) - Este pacote versão xxxxx já está instalado!

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Symptoms

Erro no workflow.log

2025-12-08 12:28:08 (-0500) 47384385583780 INFO: Report home message: 2025-12-08 12:28:08 -0500|usdc1-nwrbkpv07.pbi.global.pvt|unknown|NveOsRollup|19.12.0.86|/space/avamar/repo/temp/NvePlatformOsRollup_2025-R2-v3.avp_1765214841316/tmp|AvPlatformOssuPackageVersionCheck|Checking if the package being installed is the latest version (4 of 18)|ERROR: AvPlatformOssuPackageVersionCheck::do  This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 ERROR: This package version 2025-R2-v3 is already installed! - operation failed
2025-12-08 12:28:08 (-0500) 47384385583780 INFO: post: This package version 2025-R2-v3 is already installed! - operation failed

Tela Installation Progress

Cause

Depois de corrigir o problema registrado NWREE-28382 - consulte https://www.dell.com/support/kbdoc/000366911
Falha ao continuar o processo
de atualização Esse problema é relatado no NWREE-28679 

Resolution

1) Verifique se o pacote cumulativo mais recente instalado do NVE
# avosrollup -V
Avamar Platform OS Security Rollup:
OS[SLES12.5] Version[2025-R2-v3] Installation Time[2025-10-17-13-01-37]

Isso indica o pacote cumulativo já instalado no sistema. No entanto, o processo ainda não foi concluído. 

2) Verifique se o arquivo xml cumulativo após a atualização existe 
nve193:~ # grep package-survey /usr/local/avamar/var/package-survey-*-post_errata_installation*.xml

:::::
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey version="2025-R2-v3"/>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:<package-survey>
/usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml:</package-survey>

3) Remova o arquivo xml
# mv /usr/local/avamar/var/package-survey-SLES12.5-post_errata_installation-2025-10-17-13-01-37.xml /tmp
# mv /usr/local/avamar/var/package-survey-SLES12.5-pre_errata_installation-2025-10-17-13-01-37.xml: /tmp

4) Reinicie o serviço avi
nve193:~ # avinstaller.pl --restart

5) Faça log-in na GUI do NetWorker Install Manager e continue o processo de atualização cumulativa clicando em "Retry Current Task". 

Affected Products

NetWorker Family
Article Properties
Article Number: 000403292
Article Type: Solution
Last Modified: 15 Dec 2025
Version:  2
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