Dell Unity: "Fejl: Systemet stødte på en uventet fejl under fuldførelsen af ESRS-handlingen"

Summary: Fejl: Systemet stødte på en uventet fejl under fuldførelsen af ESRS-handlingen.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Konfiguration af ESRS

Følgende fejl ses under netværkskontrol.

$ uemcli /sys/support/esrsi checkNetwork

Operation failed. Error code: 0x6400b76
The system encountered an unexpected error while completing the ESRS action. Search for the error code on the support website or product forums, or contact your service provider (Error Code:0x6400b76)

 

Cause

Slutbrugeracceptlicens (EULA) accepteres ikke.

 

Resolution

Bekræft, om slutbrugerlicensaftalen er accepteret eller ej:

service@(none) spb:~> uemcli /sys/support/esrsi show


1:    Enabled       = no
      EULA accepted = no

Hvis den allerede accepteres og stadig ikke virker, skal du kontakte Dells tekniske support for at foretage en oprydning. Hvis den ikke accepteres, er den nemmeste metode at omkonfigurere ESRS i Unisphere, men hvis der opstår timeout (ved tilføjelse af kundelegitimationsoplysninger):

uemcli /sys/support/esrsi set -acceptEula yes

Når ovenstående kommando er udført, opretter den en CST Lockbox-bruger.

Godkend igen:

spa:/cores/service>uemcli /sys/support/esrsi checkNetwork

Operation completed successfully.

Eller

spa:/cores/service>uemcli /sys/support/esrsi checkNetwork

Operation failed. Error code: 0x6400bc7
 Integrated EMC Secure Remote Support cannot be enabled at this time, because the system cannot contact any required EMC server. Please refer to online help for this error code to resolve the issue. (Error Code:0x6400bc7)
Bemærk: Ovenstående eksempel viser, at dette problem er løst (den første kontrol er god, anden kontrol siger netværksproblem). Men vi løste "Systemet stødte på en uventet fejl" her.

 

Affected Products

Dell EMC Unity Family

Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash , Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000052283
Article Type: Solution
Last Modified: 17 Oct 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.