Dell Unity：「Error: 系統在完成 ESRS 動作時遇到未預期的錯誤」
Summary: Error: 系統在完成 ESRS 動作時遇到未預期的錯誤。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
ESRS 的組態
在網路檢查期間出現以下錯誤。
$ uemcli /sys/support/esrsi checkNetwork Operation failed. Error code: 0x6400b76 The system encountered an unexpected error while completing the ESRS action. Search for the error code on the support website or product forums, or contact your service provider (Error Code:0x6400b76)
Cause
不接受終端使用者接受授權 （EULA）。
Resolution
確認已接受 EULA：
service@(none) spb:~> uemcli /sys/support/esrsi show 1: Enabled = no EULA accepted = no
如果已接受且仍無法運作，請聯絡 Dell 技術支援以進行清理。如果未被接受，最簡單的方法是在 Unisphere 中重新設定 ESRS，但如果這是逾時 （在新增客戶認證時）：
uemcli /sys/support/esrsi set -acceptEula yes
執行上述命令後，即會建立 CST 加密箱使用者。
再次驗證：
spa:/cores/service>uemcli /sys/support/esrsi checkNetwork Operation completed successfully.
或
spa:/cores/service>uemcli /sys/support/esrsi checkNetwork Operation failed. Error code: 0x6400bc7 Integrated EMC Secure Remote Support cannot be enabled at this time, because the system cannot contact any required EMC server. Please refer to online help for this error code to resolve the issue. (Error Code:0x6400bc7)
注意：上面的示例顯示此問題已修復（第一次檢查都正常，第二次檢查表示網路問題）。但我們在這裡解決了「系統遇到意外錯誤」。
Affected Products
Dell EMC Unity FamilyProducts
Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash
, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition
...
Article Properties
Article Number: 000052283
Article Type: Solution
Last Modified: 17 Oct 2025
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.