Dell Unity：“Error: 系统在完成 ESRS作时遇到意外错误”
Summary: Error: 系统在完成 ESRS作时遇到意外错误。
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Symptoms
ESRS 的配置
网络检查期间出现以下错误。
$ uemcli /sys/support/esrsi checkNetwork Operation failed. Error code: 0x6400b76 The system encountered an unexpected error while completing the ESRS action. Search for the error code on the support website or product forums, or contact your service provider (Error Code:0x6400b76)
Cause
不接受最终用户验收许可证 （EULA）。
Resolution
验证 EULA 是否被接受：
service@(none) spb:~> uemcli /sys/support/esrsi show 1: Enabled = no EULA accepted = no
如果它已被接受但仍无法正常工作，请联系戴尔技术支持部门进行清理。如果不接受，最简单的方法是在 Unisphere 中重新配置 ESRS，但如果这超时（在添加客户凭据时）：
uemcli /sys/support/esrsi set -acceptEula yes
执行上述命令后，它会创建 CST 密码箱用户。
再次验证：
spa:/cores/service>uemcli /sys/support/esrsi checkNetwork Operation completed successfully.
或
spa:/cores/service>uemcli /sys/support/esrsi checkNetwork Operation failed. Error code: 0x6400bc7 Integrated EMC Secure Remote Support cannot be enabled at this time, because the system cannot contact any required EMC server. Please refer to online help for this error code to resolve the issue. (Error Code:0x6400bc7)
提醒：上面的示例显示此问题已修复（第一次检查一切正常，第二次检查显示网络问题）。但我们在此处解决了“系统遇到意外错误”。
Affected Products
Dell EMC Unity FamilyProducts
Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash
, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition
...
Article Properties
Article Number: 000052283
Article Type: Solution
Last Modified: 17 Oct 2025
Version: 5
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