Avamar Client for VMware: Avamar VMware image level backups fail with "Server could not find the correct proxy to service the job"

Summary: Avamar VMware image level backups fail with "Server could not find the correct proxy to service the job"

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Symptoms



Initiating VMware backups fails with "Server could not find the correct proxy to service the job".

Cause

Avamar VMware proxies were deployed manually but not configured correctly.

Resolution

Perform the below steps:

  1.  Open POLICY window from Avamar Administrator

  2. Navigate to the affected VM

  3. Select EDIT and open VMWARE tab

  4. Take note of the DataStore where the VM resides

  5. Navigate to a proxy which is supposed to be protecting the DataStore in POLICY in Avamar administrator

  6. Select EDIT and open VMWARE tab

  7. Find and select the DataStore for proxy protection

Example shown below:

kA2f1000000X4bACAS_2_0 
 
Note: Repeat the above steps on each affected VM

Additional Information

  • Beginning with Avamar 7.2, Proxy Deployment Manager is the preferred method for deploying proxies.

  • Manual proxy deployment is still supported only if necessary.

  • Proxy Deployment Manager assists administrators with proxy deployment by offering a recommendation as to the number of proxies that should be deployed in each vCenter, and a recommended ESX host location for each proxy.

Review Avamar for VMware User Guide for your version to get more information about Proxy Deployment Manager.

Affected Products

Avamar
Article Properties
Article Number: 000065409
Article Type: Solution
Last Modified: 05 Sept 2025
Version:  3
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