RecoverPoint: LDAP-implementeringar som använder Kerberos-autentiseringskonfiguration och/eller inloggningar i RecoverPoint misslyckas

Summary: RecoverPoint: LDAP-implementeringar som använder Kerberos-autentiseringskonfiguration och/eller inloggningar i RecoverPoint misslyckas.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Användning av Kerberos-autentisering för LDAP på RecoverPoint.
 

LDAP-implementeringar som använder Kerberos-autentiseringskonfiguration och/eller inloggningar i RecoverPoint misslyckas.

I CLI returnerar test_ldap:

Error: Unable to connect to primary LDAP server. 
Error: Unable to connect to secondary LDAP server.


I hanteringsloggar: 

2020/07/15 12:03:16.736 - #2 - 5963/4656 - MgmtAction: testLdapSettings: calling testLdapConnectivity, currentUser=(userName=security-admin) 
2020/07/15 12:03:16.745 - #2 - 5987/4656 - LDAP: In testLdapConnectivity. 
2020/07/15 12:03:17.011 - #1 - 5987/4656 - LDAP: cstUpdateValidateOptions: Failed to update or validate Primary-LDAP. Failed to set the client key file name. CST exception: SystemException 
2020/07/15 12:03:17.212 - #1 - 5987/4656 - LDAP: cstUpdateValidateOptions: Failed to update or validate Secondary-LDAP. Failed to set the client key file name. CST exception: SystemException 
2020/07/15 12:03:17.212 - #2 - 5963/4656 - MgmtAction: testLdapSettings returned
2020/07/15 12:03:17.212 - #2 - 5963/4656 - MgmtAction: testLdapSettings() returning: Error: Unable to connect to primary LDAP server. Error: Unable to connect to secondary LDAP server.
2020/07/15 11:20:20.192 - #2 - 13138/12853 - Mgmt::addBindPwdToLdapSettings: start
2020/07/15 11:20:20.200 - #2 - 13138/12853 - MgmtAction: testLdapSettings: calling testLdapConnectivity, currentUser=(userName=security-admin) 
2020/07/15 11:20:20.200 - #2 - 13182/12853 - LDAP: In testLdapConnectivity. 
2020/07/15 11:20:20.413 - #1 - 13182/12853 - LDAP: cstUpdateValidateOptions: Failed to update or validate Primary-LDAP. Search for user name failed. CST exception: SystemException
2020/07/15 11:20:20.606 - #1 - 13182/12853 - LDAP: cstUpdateValidateOptions: Failed to update or validate Secondary-LDAP. Search for user name failed. CST exception: SystemException 
2020/07/15 11:20:20.606 - #2 - 13138/12853 - MgmtAction: testLdapSettings returned 
2020/07/15 11:20:20.606 - #2 - 13138/12853 - MgmtAction: testLdapSettings() returning: Error: Unable to connect to primary LDAP server. Error: Unable to connect to secondary LDAP server.

 

Cause

RecoverPoint använder ett paket som kallas Common Security Toolkit (CST) för att hantera LDAP-autentisering. CST stöder inte Kerberos-autentisering i någon version.

Resolution

Alternativ lösning:

Implementera LDAP över SSL (LDAPS) för ytterligare säkerhet.

Produkten fungerar som förväntat eftersom Kerberos-autentisering inte stöds.

 

 

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint for Virtual Machines, RecoverPoint SE
Article Properties
Article Number: 000082350
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.