PowerProtect Cloud Snapshot Manager：应用程序一致性快照作业部分完成

Summary: 由于与 Azure CustomScript 扩展冲突，应用程序一致性快照作业“部分”完成。

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Symptoms

对于部分完成的快照，作业结果中会报告以下类型的失败“原因”：

2 soft failure(s) occurred:
Failed to execute script csmprescript.sh: Cannot update handlerVersion or autoUpgradeMinorVersion for VM extension 'csmPreScript'.
Change is in conflict with other extensions under handler 'Microsoft.Azure.Extensions.CustomScript', with typeHandler version '2.0' and autoUpgradeMinorVersion 'True'.,
Failed to execute script <script name>:
Cannot update handlerVersion or autoUpgradeMinorVersion for VM extension 'csmPostScript'. Change is in conflict with other extensions under handler 'Microsoft.Azure.Extensions.CustomScript', with typeHandler version '2.0' and autoUpgradeMinorVersion 'True'.

 

Cause

虚拟机配置问题导致此问题。最常见的原因是，在部署虚拟机时，将 CustomScript 脚本附加到虚拟机，以便在部署时自动自定义虚拟机。使用 CustomScript 扩展可防止 Cloud Snapshot Manager （CSM） 将前脚本和后脚本附加到计算机以进行执行，因此引用了“软故障”。

 

Resolution

卸载现有的 CustomScript 扩展，以允许执行 CSM 应用程序一致性脚本。
有关指导，请参阅下面的屏幕截图：
从 VM 配置中选择“Extensions + Applications”
卸载 CustomScript

 

Affected Products

Cloud Snapshot Manager, PowerProtect Cloud Snapshot
Article Properties
Article Number: 000196913
Article Type: Solution
Last Modified: 23 Oct 2025
Version:  4
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