Avamar: Backup liste tager meget tid efter anvendelse af 19.9 mcs hotfix 338748

Summary: Når der er anvendt MCS-hotfix (19.9) 338748, tager det lang tid at hente sikkerhedskopierne, og nogle gange får der timeout.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Bekræft, at den aktuelle Avamar-version er 19.9 med hotfix 338748:

admin@avamar-server:~/>: mcserver.sh --version
  version:              19.9.0-78_HF338748
  build date:           Aug 22 2023 12:55:54
  PostgreSQL version:   postgres (PostgreSQL) 10.23
  db schema version:    19.8.0.1
  views schema version: 7.5.0.5
admin@avamar-server:~/>:

I det følgende eksempel har Avamar-klienten 14 lokale sikkerhedskopier og 14 fjernsikkerhedskopier.

Under hentningen af sikkerhedskopieringen i Avamar User Interface (AUI) eller Avamar Administrator UI, viser mcserver-loggen følgende meddelelser: 

getImmutableBackupStatus
getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
...
...
...
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 | wc -l
56
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

I nogle omgivelser blev der fundet 3898 begivenheder:

admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "12556] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.1 | wc -l
3898
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

Et andet symptom, der kan opstå, er, at nogle sikkerhedskopier af VMware-afbildninger mislykkes med fejlkoden 30902 (Aktivitet mislykkedes - klienten fik en arbejdsordre, men bekræftede ikke modtagelsen.)

mcdb viser fejlen, efter at hotfixet 338748 blev anvendt (i dette eksempel efter 2024-02-06):

avmar-mcdb=# select recorded_date,count(status_code_summary) from v_activities_2 where recorded_date >= '2023-01-01%' and status_code_summary like '%client was given a workorder but did not acknowledge its receipt%' group by recorded_date order by recorded_date asc;
recorded_date | count
---------------+-------
2024-02-06    |     2
2024-02-07    |     9
2024-02-08    |     2
2024-02-11    |     1
2024-02-12    |    10

Cause

Teknik fastslået som et problem og Avamar-defekt AVAMAR-39020 – Når HF338748 er anvendt, tager det tid at vise, at sikkerhedskopieringen blev åbnet for at løse dette problem.

Resolution

Hent det nyeste 19.9 MCS-hotfix. Indtil denne dato (30. maj) er den nyeste MCS-hotfixversion 338802.

Hvis du vil hente hotfixet, skal du se afsnittet "Leder du efter et hotfix med dets nummer" i artiklen Avamar: Sådan finder og downloader du et produkts hotfix, programrettelse, installations- eller opgraderingspakke fra Dells supportwebsted.

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000220715
Article Type: Solution
Last Modified: 16 Dec 2025
Version:  6
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