RecoverPoint for VMs：目标虚拟机在测试或故障切换方面运行不佳

Summary: RecoverPoint for Virtual Machines 的“测试拷贝”或“故障切换”作未完全成功。目标虚拟机 （VM） 来宾作系统无法完全启动或显示错误。 由于日志输出的原因，本文专门针对 RecoverPoint for Virtual Machines 6.x，但在以前的版本中也可能会出现类似的问题。

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Symptoms

RecoverPoint for Virtual Machines作 测试拷贝和 故障切换会启动虚拟机的作系统，以便用户可以对其进行测试。

在此案例中，注意到 Windows 虚拟机卡在启动循环中。VM 控制台显示 Windows 徽标和一个持续旋转的虚线圆圈。

在 vmware.log 目标虚拟机的以下打印件可能会显示连接问题：

2025-08-13T13:26:53.882Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282dff0 to kbox ended with timeout. socket: 0xb537d21550, ip: xx.xx.xx.xx:5042
2025-08-13T13:26:53.882Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: Moving socket state from CONNECTED to CLOSING. socket: 0xb537d21550, ip: xx.xx.xx.xx:5042
2025-08-13T13:26:53.882Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_send_message_by_params: invalid socket. socket state: CLOSING, socket: 0xb537d21550, ip: xx.xx.xx.xx:5042
2025-08-13T13:26:53.882Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - s_io_send: failed to send message by send params. msgId: 42, socket: 0xb537d21550, ip: xx.xx.xx.xx:5042
2025-08-13T13:26:53.882Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IoIof_ToKbox_s_send_io: ConnectionBase_io_send failed
2025-08-13T13:26:58.883Z In(05) vthread-61411180 - VTHREAD 779507209984 "vthread-61411180" wid 61411180
2025-08-13T13:26:58.883Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - s_check_connectivity: check connectivity failed, socket state is CLOSING. socket: 0xb537d21550, ip: xx.xx.xx.xx:5042, connType: e_CONNECTION_TYPE_IP_REGULAR
2025-08-13T13:26:58.883Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - PathRpa_s_check_and_log_path: path(0xb537c1cbf0), state(OK), check connectivity failed. Moving path to SPL_PATH_TO_DISCONNECT
...
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282f580 to kbox ended with timeout. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: Moving socket state from CONNECTED to CLOSING. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282fcb0 to kbox ended with timeout. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282f130 to kbox ended with timeout. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282ece0 to kbox ended with timeout. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IfSendIoIofIp_s_send_message_by_params: invalid socket. socket state: CLOSING, socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - s_io_send: failed to send message by send params. msgId: 105, socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:33.891Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - IoIof_ToKbox_s_send_io: ConnectionBase_io_send failed
2025-08-13T13:29:38.892Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - s_check_connectivity: check connectivity failed, socket state is CLOSING. socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042, connType: e_CONNECTION_TYPE_IP_REGULAR
2025-08-13T13:29:38.892Z In(05) worker-61410848 - [61410772/2113926912]: RPS:#0 - IfSendIoIofIp_s_send_message_by_params: invalid socket. socket state: CLOSING, socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:38.892Z In(05) worker-61410848 - [61410772/2113926912]: RPS:#0 - s_io_send: failed to send message by send params. msgId: 106, socket: 0xb537e34ac0, ip: xx.xx.xx.xx:5042
2025-08-13T13:29:38.892Z In(05) worker-61410924 - [61410772/2116028160]: RPS:#0 - PathRpa_s_check_and_log_path: path(0xb537c1c7d0), state(OK), check connectivity failed. Moving path to SPL_PATH_TO_DISCONNECT
2025-08-13T13:29:38.892Z In(05) worker-61410848 - [61410772/2113926912]: RPS:#0 - IoIof_ToKbox_s_send_io: ConnectionBase_io_send failed
2025-08-13T13:30:03.893Z In(05) worker-61410848 - [61410772/2113926912]: RPS:#0 - s_trigger_refresh_kboxes_locked: Failed to create CommandRefreshKboxes
2025-08-13T13:30:07.071Z In(05) vmx - GuestRpcSendTimedOut: message to toolbox timed out.
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282fb40 to kbox ended with timeout. socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: Moving socket state from CONNECTED to CLOSING. socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282f410 to kbox ended with timeout. socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IfSendIoIofIp_s_SplitComm_write_CB: IO 0xb4f282f2a0 to kbox ended with timeout. socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IfSendIoIofIp_s_send_message_by_params: invalid socket. socket state: CLOSING, socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - s_io_send: failed to send message by send params. msgId: 126, socket: 0xb537e21d60, ip: xx.xx.xx.xx:5042
2025-08-13T13:30:33.896Z In(05) worker-61410791 - [61410772/2111805184]: RPS:#0 - IoIof_ToKbox_s_send_io: ConnectionBase_io_send failed

Cause

对于目标站点上的正常复制状态，拆分器不会将流量发送到 RecoverPoint 应用装置 （RPA）。在 测试拷贝或 故障切换作期间，来自虚拟机的所有写入作都需要 RPA 的确认。

网络配置问题阻止了拆分器与 RPA 的通信，导致目标虚拟机写入失败，并且作系统无法正常启动。

Resolution

解决 ESXi 主机与 RecoverPoint 设备之间的网络配置问题。验证是否正确 VMkernel 适配器已配置，如果它们不存在，请添加它们。

按照“创建 VMkernel RecoverPoint HTML5 管理员指南第 116 页上的端口部分。

有关 IP 拆分器的故障处理，请参阅文章对 IP 拆分器连接问题进行故障处理。（可能需要以注册的戴尔支持用户身份登录才能查看本文。）

Affected Products

RecoverPoint
Article Properties
Article Number: 000359255
Article Type: Solution
Last Modified: 04 Dec 2025
Version:  3
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