PowerEdge: Dell Servers show "Incorrectly Configured" for PSUs with different input voltage ranges or input types

Summary: For PSUs with an output rating 1100w and above: a mix of different AC input voltage ranges (low line and high line) is not supported. And also for MM PSU types: a mix of different AC input voltage ranges (low line and high line) is not supported. ...

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Symptoms

From any of the PSU P/Ns listed below when one PSU receives high line and the other receives low line: the low line power supply shows as "incorrectly configured" and power redundancy is unavailable.
 

12-14G DPN Low Line AC Input Voltage /
Output Power Rating		 High Line AC Input Voltage /
Output Power Rating		 DC Input Voltage /
Output Power Rating
3000 W H7TFG/Y58PJ 90 Vac - 140 Vac /
1,400 W		 180 Vac - 264 Vac /
3,000 W		 -
2400 W J1CC3/D3VOD 90 Vac - 140 Vac /
1,400 W		 180 Vac - 264 Vac /
2,400 W		 -
2000 W YD1T6/VWWF1/T8MTC 90 Vac - 140 Vac /
1,000 W		 180 Vac - 264 Vac /
2,000 W		 192 Vdc - 288 Vdc /
2,000 W
1600 W 95HR5 90 Vac - 140 Vac /
800 W		 180 Vac - 264 Vac /
1,600 W		 -
1100 W CMPGM/Y26KX 90 Vac - 140 Vac /
1,050 W		 180 Vac - 264 Vac /
1,100 W		 -
         
15G DPN Low Line AC Input Voltage /
Output Power Rating		 High Line AC Input Voltage/
Output Power Rating		 DC Input Voltage /
Output Power Rating
2400 W M63JN/7GN3C 90 Vac - 140 Vac /
1,400 W		 180 Vac - 264 Vac /
2,400 W		 192 Vdc - 288 Vdc /
2,400 W
1400 W 1CW9G/CYHHJ 90 Vac - 140 Vac /
1,050 W		 180 Vac - 264 Vac /
1,400 W		 192 Vdc - 288 Vdc /
1,400 W
1100 W J9N6W/FR0KX 90 Vac - 140 Vac /
1,050 W		 180 Vac - 264 Vac /
1,100 W		 192 Vdc - 288 Vdc /
1,100 W

Cause

1100 W or higher PSUs present as a lower wattage on low line than high line. This is by design.

Resolution

As this is an unsupported configuration: ensure both PSUs receive the same voltage input.
Ensure to also unplug the PSU with the reported error and plug back in to clear the alert, if still present after resolving voltage input.

Affected Products

PowerEdge C6220, PowerEdge C6220 II, PowerEdge c6300, PowerEdge c6320, PowerEdge c6320p, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge R220, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R320 , PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R420, PowerEdge R420XR, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R620, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R820, PowerEdge R830, PowerEdge R840, PowerEdge R920, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail 460 and 470 Nodes, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E460, VxRail E560, VxRail E560 VCF, VxRail E560F, VxRail E560F VCF, VxRail E560N, VxRail E560N VCF, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560F, VxRail G560F VCF, VxRail P Series Nodes, VxRail P470, VxRail P570, VxRail P570 VCF, VxRail P570F, VxRail P570F VCF, VxRail P580N, VxRail P580N VCF, VxRail P670F, VxRail P675F, VxRail P675N, VxRail S Series Nodes, VxRail S470, VxRail S570, VxRail S570 VCF, VxRail S670, VxRail V Series Nodes, VxRail V470, VxRail V570, VxRail V570 VCF, VxRail V570F, VxRail V570F VCF, VXRAIL V670F ...

Products

PowerEdge R550, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge T140, PowerEdge T150, PowerEdge T330, PowerEdge T340, PowerEdge T350 , PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T630, PowerEdge T640 ...
Article Properties
Article Number: 000198364
Article Type: Solution
Last Modified: 30 Jan 2025
Version:  4
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