PowerProtect Data Manager - VM File Search FLR shows incorrect target folder name
Summary: PowerProtect Data Manager - VM File Search FLR shows an incorrect target folder name.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When performing a File Search File Level Recovery (FLR), the files are restored in an autocreated folder.
The folder name is supposed to be created according to the copyStartTime, also known as backup creation time.
In this example, the file was backed up on 05-31. It was then restored to this Test folder.
The problem is that the date "2023-05-04" does not correspond with the CopyStartTime.
It should be "2023-05-31".
Cause
This is a code defect.
Resolution
Upgrade to 19.14 or later where this issue is fixed.
Affected Products
PowerProtect Data Manager, PowerProtect SoftwareArticle Properties
Article Number: 000214927
Article Type: Solution
Last Modified: 15 Dec 2025
Version: 4
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