Secure Connect Gateway: How to generate a Certificate Signing Request (CSR)
Summary: How to generate a Certificate Signing Request (CSR) for Customer Certificate on Secure Connect Gateway (SCG) or Policy Manager (PM).
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Not all product versions are identified in this article.
Symptoms
A Certificate Signing Request (CSR) cannot be generated from the Certificate Import page on the Secure Connect Gateway (SCG) user interface.
Cause
This is by design, some certificate signing authorities do not require the use of a CSR. Instead, it generates a Cert-Key pair for installation.
Resolution
If your Certificate Signing Authority requires the use of a CSR, follow the steps outlined below:
- Log in to SCG/PM using SSH
- If on Policy Manager (PM), enter the container with the following command (skip this step on SCG):
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PM=$(docker ps --format '{{.Names}}');\ docker exec -it $PM bash
-
- Run the following command (do not insert spaces before trailing backslashes in lines between -subj and /CN):
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openssl req -newkey rsa:4096 \ -subj "/C=<Country>\ /ST=<State/Province>\ /L=<City>\ /O=<Comapny>\ /OU=<Department>\ /CN=<Hostname/FQDN>" \ -addext "subjectAltName = DNS:<FQDN>, IP:<IP>" \ -keyout private.key -out csr.csr
- Any space in the subject field must be escaped with a leading \, see example image.
-
- Copy the files to outside the container (required only on Policy Manager):
- Exit the container with Ctrl+D:
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PM=$(docker ps --format '{{.Names}}');\ docker cp $PM:/csr.csr /root/csr.csr;\ docker cp $PM:/private.key /root/private.key

- Two files are generated under
/root:- Pass the .csr to Cert Authority for signing; ask for a Base-64 encoded X.509.
- Leave private.key as is to import later with the signed certificate.
- Once you receive the signed certificate, upload the certificate to SCG/PM:

- Issue the following command to convert the Cert and Key to compatible format with SCG/PM:
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openssl pkcs12 -export -in pmcert.cer -inkey private.key -out pmcert.p12

- Save the .p12 file to your PC and import the p12 on the SCG/PM UI.
- After SCG/PM reboots, verify that the Certificate Information is correct:
-
Affected Products
Secure Connect Gateway - Virtual EditionArticle Properties
Article Number: 000215243
Article Type: Solution
Last Modified: 28 Oct 2025
Version: 5
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