NetWorker: NMC backup fails with unable to spawn process 'savepsm.sh'

Summary: The NetWorker Management Console (NMC) backup fails with Unable to spawn process 'savepsm.sh'.

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Symptoms

NMC backup details show:
 

NMC backup fails error: nsrexecd Unable to spawn process 'savepsm.sh': No such file or directory
savepsm.sh: Command not found

Cause

The savepsm and savepsm.sh failed to copy to /usr/sbin during NMC installation on Red Hat Enterprise Linux (RHEL) 9.4 and newer.

Resolution

Workaround: 

  • Manually copy the savepsm and savepsm.sh to the /usr/sbin/ directory.
# cp /opt/lgtonmc/bin/savepsm /usr/sbin/savepsm
# chmod 555 /usr/sbin/savepsm
# cp /opt/lgtonmc/etc/savepsm.sh /usr/sbin/savepsm.sh
# chmod 755 /usr/sbin/savepsm.sh
  • Edit the savepsm.sh file.
  • Update line 47 in the savepsm.sh file: 
    • Before
GST_HOME="XGST_INSTALL_DESTDIRX"
  • After
GST_HOME="/opt/lgtonmc"
  • Update line 63 in the savepsm.sh file:
    • Before
"XNSR_BIN_PATHX/savepsm" -I "$GST_HOME" "$@" &
  • After
"/usr/sbin/savepsm" -I "$GST_HOME" "$@" &
Article Properties
Article Number: 000412394
Article Type: Solution
Last Modified: 15 Jan 2026
Version:  2
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