Avamar: Data Domain muestra Unresponding debido a una contraseña de usuario de DD Boost vencida

Summary: Data Domain muestra Unresponsive debido a una contraseña de usuario de DD Boost vencida.

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Symptoms

 

  • Data Domain se muestra como Unresponding en la consola de Avamar Administrator

Estados del sistema que se muestran en la consola de Avamar Administrator

  • Las propiedades de MCCLI Data Domain muestran que el usuario de DD Boost es válido, pero SNMP está deshabilitado

mccli dd show-prop
0,23000,CLI command completed successfully.
IPv4Hostname                    IPv6Hostname TotalCapacity ServerUtilization BytesProtected FileSystemAvailable FileSystemUsed UserName DefaultReplicationStorageSystem TargetForAvamarCheckpointBackups MaximumStreamsForAvamarCheckpointBackups MaximumStreams MaximumStreamsLimit InstantAccessLimit DDOSVersion    SerialNumber   ModelNumber EncryptionStrength AuthenticationMode MonitoringStatus                                     DDBoostLicensed DDBoostEnabled DDBoostUserEnabled DDBoostUserStatus DDBoostOptionStatus SNMPstatus FileSystemStatus                Synchronizationofmaintenanceoperations
------------------------------- ------------ ------------- ----------------- -------------- ------------------- -------------- -------- ------------------------------- -------------------------------- ---------------------------------------- -------------- ------------------- ------------------ -------------- -------------- ----------- ------------------ ------------------ ---------------------------------------------------- --------------- -------------- ------------------ ----------------- ------------------- ---------- ------------------------------- --------------------------------------
dd.emc.com       N/A          174654.5 GiB  24%               57.4 TB        132008.4 GiB        42646.1 GiB   avamaruser   Yes                             No                               0                                        100            270                 1              5.6.0.5-501748 xxxxxxxxxxxxxx DD4500      unknown            unknown            Missing SNMP community string on Data Domain system. true            true           true               User Valid        Option Enabled      Disabled   Unknown since SNMP is disabled. on
 

  • El intento de inicio de sesión en Data Domain mediante el usuario de DD Boost muestra que la contraseña del usuario venció

ssh avamaruser@dd.emc.com
Warning: Permanently added 'dd.emc.com,10.10.10.10' (RSA) to the list of known hosts.
Data Domain OS
You are required to change your password immediately (password aged)
Last login: Tue Mar  8 11:41:10 CET 2016 from 10.10.10.11 on ssh
WARNING: Your password has expired.
You must change your password now and login again!
Changing password for avamaruser.
(current) UNIX password:

Cause

  • Las opciones de caducidad de contraseña se establecen en el usuario de DD Boost en Data Domain

user show detailed avamaruser
User:                                   avamaruser
Uid:                                    xxx
Role:                                   admin
Last Login From:                        <unknown>
Last Login Time:                        never
Status:                                 enabled
Password Last Changed:                  Apr 03, 2016
Disable Date:                           never
Minimum Days Between Password Change:   15
Maximum Days Between Password Change:   90
Warning Days Between Password Change:   15
Disable Days After Expire:              3
Force Password Change at Next Login:    no

Resolution

  • Inicie sesión en Data Domain mediante SSH con el usuario de DD Boost

  • Cuando se le solicite que renueve la contraseña, escriba la contraseña actual y la nueva 

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000064106
Article Type: Solution
Last Modified: 22 Jul 2025
Version:  5
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