PowerFlex：加密箱安裝失敗並顯示錯誤：「無法讀取永久加密箱存放區」

Summary: 加密箱安裝失敗，並顯示錯誤：「無法讀取永久加密箱存放區。」

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Symptoms

嘗試設定 SNMP、Secure Remote Services、LDAP，同時在 Windows 作業系統或 Linux 作業系統上安裝 Lockbox。收到以下異常：

C:\Program Files\EMC\scaleio\Gateway\bin>FOSGWTool.bat --change_lb_passphrase --new_passphrase xX@xx_10
Creating new lockbox
Exception in thread "main" com.emc.s3g.scaleio.lockbox.LockBoxException: com.emc.security.lockbox.LockboxException: Failed to read persistent Lockbox store
Caused by: com.emc.security.lockbox.LockboxException: Failed to read persistentLockbox store
Caused by: com.emc.security.lockbox.LockboxException: The Lockbox is corrupt and failed to load.

Cause

Lockbox 已通過認證，並使用 英文 地區的 Windows 作業系統或 Linux 作業系統進行測試。任何其他地區設置（例如俄語）都會阻止加密箱安裝和正常運行。

Resolution

使用英文地區的 Windows 和 Linux 作業系統支援加密箱。
使用英文地區在 Windows 或 Linux 作業系統上重新安裝加密箱。 

Additional Information

Keep #CCTFY25Q4 as the keyword in all versions for tracking purposes.

Affected Products

PowerFlex rack, VxFlex Product Family
Article Properties
Article Number: 000066936
Article Type: Solution
Last Modified: 24 Nov 2025
Version:  6
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