PowerFlex：密码箱安装失败，并显示错误：“未能读取持久密码箱存储”

Summary: 密码箱安装失败，并显示错误：“未能读取持久密码箱存储。”

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

在 Windows作系统或 Linux作系统上安装密码箱时尝试配置 SNMP、Secure Remote Services、LDAP。收到以下异常：

C:\Program Files\EMC\scaleio\Gateway\bin>FOSGWTool.bat --change_lb_passphrase --new_passphrase xX@xx_10
Creating new lockbox
Exception in thread "main" com.emc.s3g.scaleio.lockbox.LockBoxException: com.emc.security.lockbox.LockboxException: Failed to read persistent Lockbox store
Caused by: com.emc.security.lockbox.LockboxException: Failed to read persistentLockbox store
Caused by: com.emc.security.lockbox.LockboxException: The Lockbox is corrupt and failed to load.

Cause

密码箱在使用 英语 区域设置的 Windows作系统或 Linux作系统上经过认证和测试。任何其他区域设置（例如，俄语）都会阻止密码箱安装和正常工作。

Resolution

具有英语区域设置的 Windows 和 Linux作系统支持密码箱。
在具有英语区域设置的 Windows 或 Linux作系统上重新安装密码箱。 

Additional Information

Keep #CCTFY25Q4 as the keyword in all versions for tracking purposes.

Affected Products

PowerFlex rack, VxFlex Product Family
Article Properties
Article Number: 000066936
Article Type: Solution
Last Modified: 24 Nov 2025
Version:  6
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