Avamar: The Proxy Deployment Manager (PDM) fails

Summary: Avamar: Proxy Deployment Manager (PDM) fails with the error: "fault.com.emc.avamar.vmware.vcs.deploymanager.register_hostname_invalid.summary"

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Symptoms

The Proxy Deployment Manager (PDM) fails with error: fault.com.emc.avamar.vmware.vcs.deploymanager.register_hostname_invalid.summary, at 50% in the "waiting for networking" phase

kA23a0000000BjyCAE_3_0

 

The /usr/local/avamar/var/log/vcs/deploymanager.log shows the following:

DEBUG [pool-5-thread-2][worker.TaskWorker#teTaskDescription]: Updating task description: Registering proxy...
INFO  [pool-5-thread-2][domain.Proxy#register]: Proxy hostname: localhost.localdom
WARN  [pool-5-thread-2][worker.DeployWorker#run]: Deploy failed. null
DEBUG [pool-5-thread-2][worker.TaskWorker#teTaskDescription]: Updating task description:
INFO  [pool-5-thread-2][worker.TaskWorker#sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.register_hostname_invalid

Cause

The reverse lookup entry for the proxy is missing from the Domain Name System (DNS) server.

This causes the proxy hostname to become "localhost.localdom," which is not recognized by Avamar as a valid hostname.

Resolution

Add a reverse lookup entry for the proxy in the DNS server.

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000078735
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  4
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