Article Number: 000123347
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Dell Drivers & Downloads website allows you to download drivers, firmware, and some software applications for Dell desktops, laptops, all-in-one computers, tablets, mobile devices, printers, monitors, projectors, servers, storage & networking devices, and so on.
Click to expand the sections below for more information.
A driver is a small but essential piece of software that is written for a specific operating system like Microsoft Windows 10, 8 (8.1), or Windows 7. The operating system uses the driver to communicate with a hardware device such as a printer, video card, sound card, Wi-Fi or network adapter, and so on. Microsoft Windows operating system includes drivers for most devices. However, device-specific drivers may need to be downloaded and installed from the device manufacturer's website.
Without drivers, the devices that you connect to the computer may not work correctly. Dell develops drivers so that the operating system on the Dell computer can work with Dell devices and applications.
Dell releases updated drivers frequently to ensure that the Dell computer has the latest security patches, fixes, and functionality. Updating the drivers is a preventive measure to protect the computer and ensure that the hardware components and devices work correctly.
Drivers must be updated when the operating system is reinstalled using either a CD, DVD, or a USB drive. You must also update the drivers when you are facing issues such as Wi-Fi or other network-related issues, video or display issue, audio or sound playback or recording issue, and so on.
Dell recommends downloading and installing the latest drivers if the Dell computer is reset to factory default settings using Dell Backup and Recovery or other factory reset methods. This ensures that the computer has the latest drivers for optimal system performance.
However, if the computer is working correctly and the driver is not listed as an Urgent or Recommended download, there may be no reason to update. Review the criticality information that is listed on the driver download page for more information.
Installing or updating the driver helps:
For information about downloading and installing the latest drivers and utilities for a Dell printer, see the Dell knowledge base article Dell Printer Uninstalling, Downloading and Installing Printer Drivers, Software, Manuals, and Firmware.
Dell printer drivers may not be available for all operating systems such as Windows 10, Windows 8, or Windows 7. Some or all the printer's functionality may still be available using Compatibility Mode as a means to install printer drivers from a previous version of Windows. For more information, see the Dell knowledge base article Installing Printer Drivers From a Previous Version of Windows.
If a Dell keyboard and mouse came bundled with the computer, you can find the drivers using the keyword search or category filter on the Dell Drivers & Downloads website. Most keyboards and mice use generic drivers that are built-in to the operating system.
For third-party or non-Dell devices like a non-Dell printer, webcam, scanner, touch screen, digital pen, and so on, see the device manufacturer's website for drivers and other support documentation.
Dell factory installed software can be downloaded from:
Drivers are sorted into 'Categories' on the Dell Drivers & Downloads website. It allows you to easily identify and download a specific type of driver based on the functionality of the device. The categories of available drivers vary between different Dell products. Some of the generic categories are:
Applications category lists software downloads for a Dell computer, including but not limited to:
Other factory-installed software or digital purchases such as Adobe Acrobat, McAfee, and so on may be available at one of the following locations:
The audio category lists drivers for the sound card in the Dell computer. Audio drivers enable or improve functionality by enabling the speaker or microphone ports to transmit or record sound. Installing the audio drivers can typically fix audio or sound playback and recording-related issues.
BIOS category lists System BIOS flash utilities that allow you to update the System BIOS firmware of the Dell computer. The acronym BIOS stands for Basic Input/Output System which controls and activates most hardware components of a computer. The primary function of a computer's BIOS is to recognize and initiate all the hardware components to make them available for use. The term 'Flashing' the BIOS is synonymous with updating the BIOS to the latest version. BIOS updates provide feature updates and bug fixes. When the computer is first started, the BIOS activates all the hardware components that are required by the computer to boot into the operating system including, but not limited to:
For more information about BIOS, see the Dell knowledge base article Dell BIOS Updates.
The chipset category lists the chipset drivers that are required for the Dell computer. It is essential to install the Chipset drivers before installing the other drivers.
A chipset is a collection of multiple integrated circuits that are designed to perform one or more related functions on the system board (motherboard). Chipset drivers are responsible for controlling communication between different components in the computer: the processor (CPU), video card (GPU), hard disk drives, system memory (RAM), USB controllers, and others. Basic chipset drivers are typically included as part of the operating system. However, specific chipset drivers provide optimal performance of the system board. Updating the chipset drivers is important, especially if you are experiencing slow system performance. The chipset category on the Dell Drivers & Downloads page may include multiple drivers that are required for your Dell computer. This includes the chipset driver, controller drivers, card reader driver, USB 3.0 controller driver, Intel Dynamic Platform and Thermal Framework driver, Intel Management Engine Components driver, and so on. It is important to install all the drivers that are listed under the chipset category.
The modem/communications category contains drivers and utilities for internal or external 56k dial-up modems, mobile broadband cards, and in some rare cases drivers for Bluetooth cards.
The mouse, keyboard, and input devices category contain drivers for the touchpad, integrated webcam, mice, and keyboard.
The network category contains drivers for ethernet (wired), Wi-Fi (wireless), and Bluetooth cards. To recognize these devices accurately and perform optimally, the operating system requires the network drivers to be installed.
The operating system category contains a link to the Dell OS Recovery Tool page. On the Dell OS Recovery Tool page, users can download the operating system recovery image for both Microsoft Windows or Linux that was preinstalled on the Dell computer. The Dell OS Recovery Tool can be used to download the operating system recovery image and create a bootable USB drive on a Windows-based computer.
This section contains firmware upgrades for CD, DVD, or Blu-ray drives. The firmware for CD, DVD, or Blu-ray drive increases or expands reading and recording functionality with different types of optical media. It can typically fix reading or recording issues with the optical drive.
This category contains drivers and utilities that are required for some Dell Latitude laptops. Depending on the system configuration, you may not need to install these drivers.
This category contains hard disk drive utilities for storage management.
Dell System Software is a utility that provides critical updates and patches for the operating system.
This category contains drivers and utilities for the video or graphics card (GPU) that is installed on the Dell computer. Graphics driver is a program that controls how the video or graphics card works with the rest of the computer such as applications, monitors, and so on. Dell recommends that you download and install the video or graphics (GPU) driver from the Dell Drivers & downloads website.
See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.
Dell SupportAssist is an application that runs on a Windows-based computer or tablet with your permission and interacts with the Dell.com/support website so that we can provide a better and more personalized support experience.
The three main actions that you can take on the Dell.com/Support website using Dell SupportAssist are:
For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
Dell Update or Dell Update Package (DUP) automates the download and installation of drivers and application updates that are specific to your Dell computer. Dell Update software is supported on Dell Inspiron, Vostro, XPS, and Alienware computers running Microsoft Windows 10, Windows 8 (8.1), and Windows 7. This application is required to receive driver and application updates automatically. The drivers and application updates may help in the following areas:
For more information, see the Dell knowledge base article Dell Update - Overview and common questions.
Dell Command | Update is installed as a standalone application on a business client platform to provide a Windows Update like experience for systems software released by Dell. This application is installed locally on the target systems and simplifies BIOS, firmware, drivers, and application update experience on Dell Client Hardware. This application can be used to install drivers after the operating system and network drivers are installed based on the system identity.
Dell Command | Update is designed to allow users to specify their update preferences and apply updates based on the criticality. Alternatively, you can use the scheduling option to keep your Dell computers up to date with the latest systems software released by Dell.
Supported Dell computers:
For more information, see the Dell knowledge base article How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your system.
Dell SupportAssist is a control panel for system tools and diagnostics. It contains extensive help sections for online tools, warranty information, Dell technical support links, and Dell customer support channels. Access all system controls like Device Manager, Network Connections, and more from a single location.
Dell SupportAssist proactively checks the health of your Dell system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell contacts you to start the resolution conversation, preventing issues from becoming costly problems. To learn more, see the Dell SupportAssist User Guide and Dell SupportAssist for PCs website.
Get email notifications when there are new or updated drivers for a Dell product that you are interested in through Support Notifications. Support Notifications gives you quick and easy access to updates about support services for your Dell products. You can subscribe to receive notifications by email and/or text message (SMS) for service request updates, knowledge base article updates, and driver updates. To create or manage subscriptions for your Dell products, browse to the Support Notifications page.
To learn more about Support Notifications, see the Dell knowledge base article Support Notifications: Overview and common questions.
Device Manager is a control panel applet in Microsoft Windows. It allows users to view and control the status of the hardware that is connected to the computer. Device manager is an important troubleshooting tool that can help you troubleshoot driver-related issues with hardware devices. It displays all the hardware devices that are installed in the computer and allows you to manage the drivers, view devices that are not functioning, and disable specific devices (if required).
In device manager, for each device you can:
By default, the device manager displays a list of the installed hardware devices which are sorted by category. You can expand these categories to view which specific hardware component is installed in the computer.
The device’s properties window contains information and settings that are specific to that type of hardware. The settings that matter most for troubleshooting are the driver settings. After right-clicking a device, select Properties and click the Driver tab. You will find information about the currently installed driver such as:
You may use any working computer or mobile device to download the drivers from Dell Drivers & Downloads website. Once the necessary drivers are downloaded, you can save the downloaded files to an external USB drive or even copy the files to a CD or DVD whichever is available.
If you have chosen to search for an individual driver rather than having Dell automatically update them, check the filters that you have selected. There may be some drivers or applications that are available for your product model but do not match your Dell computer’s original configuration. If you are searching using the Service Tag, you will only see drivers for the components that were factory-installed on the Dell computer. To see all drivers for your Dell product, turn off the "Show drivers for Service Tag" using the toggle switch.
You must consider downloading and installing the latest drivers when you install a new hardware device and it does not work automatically or after reinstalling or upgrading Microsoft Windows on the computer.
Updating the drivers is also a great troubleshooting step when the device is not functioning properly or generating an error, like a device manager error code. In some instances, an updated driver enables new features for the hardware as provided by the device manufacturer.
Drivers can be updated by downloading and installing the latest drivers through:
See the informational videos section in this knowledge base article for a video guide on how to identify the driver version and how to download and install the latest drivers from Dell Drivers & Downloads website.
Downloading and installing the latest drivers is critical when you reinstall Microsoft Windows on the Dell computer. It is equally important that you install the drivers in the correct order for your computer to function correctly. In some instances, you may be required to reinstall or update the driver if you are encountering any issues with a specific device. To learn more, see the Dell knowledge base article How to Install Dell Drivers in the Correct Order.
Dell Drivers & Downloads website can scan your Dell computer and present a list that can be referenced to help you identify what components were installed in the original configuration or the current system configuration.
To check which version of Microsoft Windows 10 or Windows 8 (8.1) is installed:
To check which version of Microsoft Windows 7 is installed:
sysdm.cpland press the Enter key.
To download the 32-bit drivers for your Dell computer (if available):
To access device manager in Microsoft Windows:
devmgmt.mscin the Run dialog box.
When you need to uninstall a driver completely, you must use the device's uninstaller program. If an uninstaller is available, you must find it under the Programs and Features (previously called Add/Remove Programs) in Windows Control Panel.
Some devices do not have an uninstaller, or the uninstaller may not appear in the Programs and Features (previously called Add/Remove Programs) list. In such instances, you must use Device Manager to remove the driver completely.
appwiz.cpland press the Enter key.
devmgmt.mscand press the Enter key.
The rollback driver feature available in Windows Device Manager is used to uninstall the current driver and then automatically install the previously installed version of the driver. The most common reason to use the driver rollback feature is to reverse a driver update that caused any problem with the functionality of a hardware device.
To roll back a driver in Microsoft Windows:
devmgmt.mscand press the Enter key.
|A blue "i" on a white field on a device resource in computer properties indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. This does not indicate a problem or disabled state.|
|A black down-arrow on a white field on a device resource in Device Manager indicates that the device has been disabled. This does not indicate that there is a problem with the device. Right-click on the device and click Enable.|
|A black exclamation point (!) on a yellow field indicates that the device is in a problem state. A device that is in a problem state can be functioning.|
|A red "X" indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources but does not have a protected-mode driver loaded.|
|A device with a yellow "?" with an exclamation point (!) under Other devices or sometimes also listed as "Unknown device" indicates that the device or its drivers are not available or installed.|
To find an error code for a device in Windows Device Manager, follow these steps:
devmgmt.mscand press the Enter key.
See the Microsoft knowledge base article Error codes in Device Manager in Windows for more information.
In some rare instances, a device may not work as expected after an update. This can happen when there is an issue with the update or if another driver conflicts with the one that was updated. To fix this issue, you can roll back, or revert the driver to the previous version.
To learn more, see how do I roll back a driver to a previous version section of this Dell knowledge base article.
Some hardware devices may be listed as an "Unknown Device" in Windows Device Manager if the driver is not available or installed on the computer.
A yellow exclamation mark in Device Manager indicates that Windows has detected a problem with the device. Most device manager errors can be resolved by uninstalling and/or installing the latest driver.
devmgmt.mscand press the Enter key.
Once the computer is restarted, Microsoft Windows will automatically detect and attempt to reinstall the driver. If the red X remains after the restart, depending on the device, download, and install the driver from Dell Drivers & Downloads website or the device manufacturer's website.
A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted driver file. To resolve this issue:
devmgmt.mscand press the Enter key.
Once the computer has restarted, Microsoft Windows will automatically detect and attempt to reinstall the driver. If the red X remains after the restart, depending on the device, download, and install the driver from Dell Drivers & Downloads website or the device manufacturer's website.
This error message is noticed when installing the Intel Graphics driver on your Dell computer. The error could be caused due to:
To learn more, see the Dell knowledge base article How to resolve "This computer does not meet the minimum requirements for installing the software" error message.
This error message is noticed while installing Intel drivers on your Dell computer. The error could be caused due to:
To learn more, see the Microsoft knowledge base article Windows Update FAQ .
Out of warranty? No problem. Visit the Dell.com/support website and enter your Dell Service Tag and view our offers.
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14 Apr 2021