System Data Encryption Syntax Incorrectly Entered Will Block Activation of Dell Encryption

Summary: This article provides the correct syntax for an often incorrectly entered System Data Encryption (SDE) syntax. When entered incorrectly the Dell Encryption (formerly Dell Data Protection | Encryption) endpoint does not activate. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

ERROR:

Below is an example of the SDE Encryption rules with the incorrect syntax:

-^%SYSTEMDRIVE%\Program Files\Symantec
-^%SYSTEMDRIVE%\Program Files (x86)\Symantec
-^%SYSTEMDRIVE%\Program Files (x86)\Common Files\Symantec Shared
-^%SYSTEMDRIVE%\Program Files\Common Files\Symantec Shared
-^%SYSTEMDRIVE%\ProgramData\Symantec

Cause

Not Applicable

Resolution

The policy entries are missing the required ENV:. The correct syntax matches the following:

-^%ENV:SYSTEMDRIVE%\Program Files\Symantec
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Symantec
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Common Files\Symantec Shared
-^%ENV:SYSTEMDRIVE%\Program Files\Common Files\Symantec Shared
-^%ENV:SYSTEMDRIVE%\ProgramData\Symantec

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125225
Article Type: Solution
Last Modified: 08 Jan 2024
Version:  9
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