PowerEdge：使用 iDRAC 匯出 SupportAssist 集合

Summary: 瞭解如何在 Dell 裝置上使用 iDRAC9 和 iDRAC10 建立和匯出 SupportAssist 集合。使用此逐步指南解決技術問題。

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Instructions

IDRAC9 和 iDRAC10 SupportAssist 公用程式可以建立 SupportAssist 集合，也稱為技術支援報告 （TSR）。iDRAC 提供收集平台資訊的應用程式介面，可讓支援服務解決平台問題。iDRAC 會產生系統的 SupportAssist 集合。它將集合保存在本地。然後，可以使用 SupportAssist 集合或技術支援報告對系統進行故障排除。

便條：針對具有 iDRAC7 或 iDRAC8 的 Dell 系統，請參閱透過 iDRAC7 和 iDRAC8 匯出 SupportAssist 集合。

注意：使用 iDRAC 10 的功能步驟是相同的。所有目前的韌體版本都可發揮此目的。

如何使用 iDRAC9 解壓縮 SupportAssist 記錄

持續時間：00:01:34 (hh:mm:ss)
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如要使用 iDRAC9 匯出 SupportAssist 集合：

注意：如何使用 Lifecycle Controller 網路設定來設定 Integrated Dell Remote Access Controller 9 （iDRAC9），說明如何設定整合式 Dell Remote Access Controller。

 

  1. 登入 iDRAC UI (圖 1)。

iDRAC9 SupportAssist 集合功能表

圖 1： iDRAC9 SupportAssist 集合功能表

  1. 按一下維護，然後按一下 SupportAssist (圖 1)。
注意：如果伺服器未註冊 SupportAssist，會顯示 SupportAssist 註冊精靈。註冊為選用。如果不想要註冊，請按一下 取消，然後按一下取消註冊。必須完成註冊，才能自動將集合傳送給 Dell 支援。
  1. 按一下開始集合 (圖 1)。
  2. 選取集合中要包含的資料集。或者可使用預設選擇繼續。
注意：作業系統和應用程式資料需要安裝並執行 iDRAC Service Module (iSM)。如需詳細資訊，請參閱 Dell iDRAC Service Module 支援。iSM 是一種選用的軟體應用程式，可在 SupportAssist 集合中包含相關的作業系統和應用程式資料。若未安裝並執行 iDRAC Service Module，或已在 iDRAC 中停用作業系統 BMC/iDRAC 傳遞，則「作業系統和應用程式資料選項」將停用且無法選取。 
  1. 集合偏好：選取應針對個人識別資訊進行篩選的資料集。(圖 2)。

選取應對個人識別資訊進行篩選的資料集

圖 2： iDRAC9 集合偏好設定

  1. 選取要儲存集合的目的地。
注意：如果選取 儲存至網路 選項，則所提供的網路詳細資料會儲存為預設值，以供所有未來集合使用。

 

注意：自 iDRAC9 韌體 7.0 和更新版本起，iDRAC SupportAssist 集合已無法再直接傳送至 Dell。
  • 本機儲存選項會將所產生的集合儲存在本機系統上。
注意：將顯示一條消息，以保存壓縮檔以在瀏覽器中打開。保證此消息未被阻止。
 
  • 儲存至網路選項會將所產生的集合儲存在定義的 CIFS 或 NFS 共用位置。
  1. 按一下收集以繼續產生集合。
  2. 接受 最終使用者等級協定 （EULA） 以繼續程序。

 

注意：

Additional Information

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Affected Products

iDRAC9, iDRAC10 - 1.10.xx Series, iDRAC10 - 1.20.xx Series, Storage Spaces Direct R440 Ready Node, Storage Spaces Direct R640 Ready Node, Storage Spaces Direct R740xd Ready Node, Storage Spaces Direct R740xd2 Ready node, OEMR XL R570, OEMR XL R670 , OEMR XL R770, OEMR R240, OEMR R250, OEMR XE R250, OEMR R260, OEMR XE R260, OEMR R340, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, PowerEdge XR2, OEMR R540, OEMR R550, OEMR R5500, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R940, OEMR R940xa, OEMR R960, OEMR T140, OEMR T150, OEMR T340, OEMR T350, OEMR T360, OEMR T440, OEMR T550, OEMR T560, OEMR T640, OEMR XL T640, OEMR XL R240, OEMR XL R340, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R6715, OEMR XL R6725, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XL R7715, OEMR XL R7725, OEMR XR11, OEMR XR12, OEMR XR4000r, OEMR XR4000w, OEMR XR4510c, OEMR XR4520c, OEMR XR5610, OEMR XR7620, OEMR XR8610t, OEMR XR8620t, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex custom node R860, Precision 7920 Rack, VxFlex Ready Node R640, VxFlex Ready Node R740xd, Dell EMC vSAN C6420 Ready Node, Dell EMC vSAN MX740c Ready Node, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c, Dell EMC vSAN R440 Ready Node, Dell EMC vSAN R640 Ready Node, Dell EMC vSAN R6415 Ready Node, Dell EMC vSAN R650 Ready Node, Dell EMC vSAN R6515 Ready Node, vSAN Ready Node R660, Dell vSAN R6615 Ready Node, Dell EMC vSAN R740 Ready Node, Dell EMC vSAN R740xd Ready Node, Dell EMC vSAN R750 Ready Node, Dell EMC vSAN R7515 Ready Node, Dell EMC vSAN R760 Ready Node, Dell vSAN R7615 Ready Node, Dell vSAN Ready Node R7625, Dell EMC vSAN R840 Ready Node, Dell EMC vSAN T350 Ready Node, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840 ...

Products

Precision 7920 Rack
Article Properties
Article Number: 000126308
Article Type: How To
Last Modified: 14 Aug 2025
Version:  25
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