Avamar: Gen4S Hardware: CRT Bios Critical Interrupt PCIe Fat Sensor PCIe Fatal Surprise Link Down

Summary: Avamar: Gen4s Hardware: Code 52600/52630 - CRT Bios Critical Interrupt PCIe Fat Sensor PCIe Fatal Surprise Link Down

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Symptoms

The message similar to the following may be found in /var/log/messages:
(This message may also generate a Dial Home event or be displayed in the Avamar UI.)

cat /var/log/messages* |grep -i "surprise"
<date time> <localhost>  ipmiutil: igetevent: 007e 06/02/13 18:10:52 CRT Bios Critical Interrupt #04 PCIe Fat Sensor PCIe Fatal Surprise Link Down (00:02.0) 70 [a1 00 10]
 

This message may also generate a Dial Home event or be displayed in the Avamar UI.

Note: Older messages files are compressed and stored as .xz or .bz2 files. 

The files can be decompressed using the commands "xz --decompress" or bunzip2, or searched using the commands xzcat or bzcat.
 

Examples:

xzcat /var/log/messages* |grep -i "surprise"
<date time> <localhost>  ipmiutil: igetevent: 007e 06/02/13 18:10:52 CRT Bios Critical Interrupt #04 PCIe Fat Sensor PCIe Fatal Surprise Link Down (00:02.0) 70 [a1 00 10]
  
xz --decompress messages-xxxx.xz
cat /var/log/messages* |grep -i "surprise"

<date time> <localhost>  ipmiutil: igetevent: 007e 06/02/13 18:10:52 CRT Bios Critical Interrupt #04 PCIe Fat Sensor PCIe Fatal Surprise Link Down (00:02.0) 70 [a1 00 10]
  
bzcat /var/log/messages* |grep -i "surprise"

<date time> <localhost>  ipmiutil: igetevent: 007e 06/02/13 18:10:52 CRT Bios Critical Interrupt #04 PCIe Fat Sensor PCIe Fatal Surprise Link Down (00:02.0) 70 [a1 00 10]
  
bunzip2 messages-xxxxx.bz
cat /var/log/messages* |grep -i "surprise"

<date time> <localhost>  ipmiutil: igetevent: 007e 06/02/13 18:10:52 CRT Bios Critical Interrupt #04 PCIe Fat Sensor PCIe Fatal Surprise Link Down (00:02.0) 70 [a1 00 10]

Cause

An issue was detected in the NIC firmware.

Resolution

Contact Dell Technical Support for further assistance. The node must be replaced using the Disk Transplant procedure.

 

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000165646
Article Type: Solution
Last Modified: 07 May 2025
Version:  6
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