DCNM Install Fails w/ Fatal Application Error

Summary: When installing DCNM (typically later versions such as 6.x 7.x), the install fails with a Fatal Application Error. The error states, "This Application has Unexpectedly Quit. Invocation of this Java Application has caused an Invocation TargetException. This application will now exit. (LAX)" And details are view-able which show misc 'Flexeraaxx' errors or Windows DLL errors. ...

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Symptoms

When installing DCNM (typically later versions such as 6.x 7.x), the install fails with a Fatal Application Error message. The error shows:

"Fatal Application Error
This Application has Unexpectedly Quit.
Invocation of this Java Application has caused an Invocation TargetException. This application will now exit. (LAX)"

And a 'Details' window with drop-down expansion is viewable, which usually shows misc 'Flexeraaxx' errors or 'Windows DLL' errors.
Examples of possible contents are below:
 

Details... Flexeraaxx$aaa: Windows DLL failed to load at Flexeraaxx.af(Unknown Source) at Flexeraaxx.aa(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) [continued...] Details... at ZeroGfc.<init>(DashoA10*..) at ZeroGe9.b(DashoA10*..) at ZeroGfb.<init>(DashoA10*..) at com.zerog.ia.installer.Installer.s(DashoA10*..) at com.zerog.ia.installer.Installer.setMetadata(DashoA10*..) at com.zerog.ia.installer.InstallerMetaData.setInstaller(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.j(DashoA10*..) [continued...]

Cause

This is usually an installer issue [Install Anywhere] using a prepackaged incorrect java version, or with that version of the installer and the Windows version.

Resolution

The Installer must run the install in Compatibility Mode.

Right click the installer file.... select:
-> Properties -> Compatibility -> Compatibility Mode -> Check "Run this program in compatibility mode for <which Windows version>.

Install should run fine now.

Affected Products

Connectrix MDS-Series Software

Products

Connectrix MDS-Series Data Center Network Manager, Connectrix MDS-Series Software
Article Properties
Article Number: 000171057
Article Type: Solution
Last Modified: 23 Jan 2026
Version:  4
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