Operating System Failure when Carbon Black is installed on unsupported Linux Kernels

Affected Products:

• VMware Carbon Black Cloud

Affected Operating Systems:

• Red Hat Enterprise Linux v7.4

Carbon Black software that is installed on Red Hat Enterprise Linux 7.4 may cause the computer to kernel panic and not boot into the normal graphical or multiuser environments.

Not Applicable

The Carbon Black software is incompatible with this version of Red Hat Enterprise Linux and must be removed, with a supported version installed after a successful boot.

1. Enter single user mode:
   1. At the grub menu, press E to edit the grub option
      
   2. Arrow down to get to our linux16 option.
      
   3. Find the linux line and add single to that line.
   4. Press CTRL + X to boot.
      
2. When booted into single user mode, run the script with the command:

   sh /opt/cbsensor/sensoruninstall.sh

   
   
3. Once the software has been uninstalled, reboot the computer.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Reference

• For information about supported Linux Operating Systems and versions: VMware Carbon Black Cloud Endpoint Sensor System Requirements
• Additional information about Carbon Black installation processes is available at: How to Install VMware Carbon Black Cloud Endpoint
• Additional information about Carbon Black uninstall is available at: How to Uninstall VMware Carbon Black Cloud Endpoint