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Article Number: 000194004

Detection Error Reported When Dell Adapter USB-C to Ethernet (PXE Boot) Is Connected

Summary: The following article provides information about a Windows not detected error that appears when the Dell Adapter USB-C to Ethernet (PXE Boot) is connected.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Dell USB Type-C to Ethernet dongle not connected error

 

The Windows operating system may report the following error messaging when you connect your Dell Adapter USB-C to Ethernet (PXE Boot).

Task Sequencing Error
Failed to find a valid network adapter.
For more information, contact your system administrator or
helpdesk operator.

 


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Cause

This has been identified as a driver issue.


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Resolution

 

Updating to the latest Realtek USB GBE Ethernet Controller driver on the computer resolves the issue. To download and install the latest network driver, follow the steps that are mentioned below.

  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Browse all products and select your Dell dongle from the catalog.
    2. Select Electronics and Accessories.
    3. Go to PC and Tablet Accessories.
    4. Select Dell Adapter USB-C to Ethernet.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select Network.
  5. Locate the latest Realtek USB GBE Ethernet Controller Driver driver. (Version 2.45.2021.825 A21 or newer.)
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the downloaded network driver setup file and follow the on-screen instructions to complete the installation process.


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Article Properties

Affected Product

G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Latitude Tablets, XPS Tablets, Dell Adapter USB-C To Ethernet

Last Published Date

20 Jan 2022

Version

2

Article Type

Solution

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