VxRail: Opgraderingen mislykkes med fejlen "java.lang.NullPointerException: null"

Summary: VxRail opgraderer med fejlen "java.lang.NullPointerException: null" på grund af poster i filen /etc/hosts.

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Symptoms

I Lcm-web.log er der timeout for et script checkCertNeedUpdate.sh.
 

Lcm-web.log

2023-01-09 09:36:05,236 ERROR [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:484] Script command error (/etc/vmware-marvin/scripts/lcm/s
cripts/checkCertNeedUpdate.sh): [/bin/sh, /usr/lib/vmware-marvin/marvind/temp/12593456204235591740.tmp, ]
2023-01-09 09:36:05,237 WARN [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh]: Timed out, null return code.
2023-01-09 09:36:05,237 INFO [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh@localhost]: <stdout>


2023-09-14 09:56:12,247 WARN [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh]: Timed out
, null return code.
2023-09-14 09:56:12,247 INFO [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh@localhost]:
 <stdout>
2023-09-14 09:56:12,248 ERROR [SURROGATE] [lcm-core-0] c.v.l.c.c.p.VxRailManagerCertVerifyPrechecker [VxRailManagerCertVerifyPrechecker.java:112] Failed to verify if the certificate expired
 or expired soon.
2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:17] Try to translate message:
 Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it.
2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:19] Succeeded to translate me
ssage: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it. -> Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Su
pport to fix it.
2023-09-14 09:56:12,249 ERROR [SURROGATE] [lcm-core-0] c.v.l.s.LcmCheckHelperService [LcmCheckHelperService.java:91] Pre-checking failure: Failed to verify the VxRail Manager certificate. C
ontact Support to fix it.
com.vce.lcm.exception.LCMException: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it.


Når du kører scriptet checkCertNeedUpdate.sh / checkVxmCertExpiredAndDNS.sh manuelt, tager det over fem minutter.
 

Cause

Filen /etc/hosts har fqdn for VxRail Manager og ::1 poster, der forårsager denne forsinkelse i scriptet.

Resolution

Sådan løses problemet: 

  • Tag en sikkerhedskopi af værtsfilen cp /etc/hosts /etc/hosts.bak.
  • Brug VI til at fjerne fqdn for vxrail Manager og ::1 fra /etc/hosts fil.
  • Kør scriptet igen, og det bør give et output med det samme.
  • Prøv at opgradere igen.

Hosts-fil før ændring:

vxrail:/var/log/mystic # cat /etc/hosts
# VAMI_EDIT_BEGIN
# Generated by Studio VAMI service. Do not modify manually.
127.0.0.1  vxrail.examplevxrail.com vxrail localhost
::1  vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback
# VAMI_EDIT_END


Hosts-fil efter ændring:

vxrail:/var/log/mystic # cat /etc/hosts
# VAMI_EDIT_BEGIN
# Generated by Studio VAMI service. Do not modify manually.
127.0.0.1 vxrail localhost
vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback
# VAMI_EDIT_END

Affected Products

VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail Appliance Family, VxRail Appliance Series, VxRail E560 VCF, VxRail E560F VCF, VxRail E560N VCF, VxRail G560 VCF, VxRail G560F VCF, VxRail P570 VCF, VxRail P570F VCF , VxRail P580N VCF, VxRail S570 VCF, VxRail Software, VxRail V570 VCF, VxRail V570F VCF ...
Article Properties
Article Number: 000207426
Article Type: Solution
Last Modified: 15 Sept 2025
Version:  3
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