NetWorker Module for MEDITECH Backups Fail for a Single EMR Server

Summary: NetWorker Module for MEDITECH backup is failing for a single Electronic Medical Record (EMR) Server.

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Symptoms

NetWorker Module for Meditech 19.5.x

NetWorker Module for MEDITECH backup is working for all servers except one EMR Server:

Error message in nsrmedisv.raw file: 
0 2023-12-22 2:33:48 PM 1 0 0 11440 13144 0 proxy_name.fqdn nsrmedisv NSR notice mbfcomm (884) MBF command to execute is: cmd /c "C:\Program Files\meditech\mbf64.exe" C=quiesce U=ISB I=MBI_name:2987 M=quiet T=90 F=NMMEDI-MBFstatefile_#####_#####
0 2023-12-22 2:33:50 PM 1 0 0 11440 13144 0 proxy_name.fqdn nsrmedisv NSR notice MBI_name reported CONNFAIL.
0 2023-12-22 2:33:50 PM 1 0 0 11440 13144 0 proxy_name.fqd nsrmedisv NSR notice Read mbf quiesce from file MBI_name reported CONNFAIL.

Cause

MEDITECH BackupJob Service on EMR Server is not responding and must be restarted.

Resolution

Restart Meditech BackupJob Service on the EMR Server and try the backup again.

If the issue persists, contact Meditech Technical Support Services This hyperlink is taking you to a website outside of Dell Technologies. to analyze the issue with Meditech BackupJob Service on the EMR Server.
Article Properties
Article Number: 000221040
Article Type: Solution
Last Modified: 19 Jan 2024
Version:  2
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