PowerProtect: VM SQL Server App Aware-sikkerhedskopiering mislykkes ABV0007 "kan ikke godkende"

Summary: Den indledende konfiguration af Microsoft SQL Server-programbevidst sikkerhedskopiering genererer ABV0007, der er "ude af stand til at godkende".

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Symptoms

PowerProtect Data Manager beskytter de virtuelle maskiner (VM) med Microsoft SQL Server-løsningen til programbaserede programmer. Den indledende konfiguration af Microsoft SQL Server-programbevidst sikkerhedskopiering genererer ABV0007 "Kan ikke godkende".
 

SQL ABV0007 fejl 
ABV0007: VM Direct engine 'localhost' is unable to back up the virtual machine 'my-vm-name' on vCenter 'my-vcenter.my-domain.com' because of an SQL agent issue.

The VM Direct engine cannot complete the backup of this virtual machine because the SQL agent operation was unsuccessful.

 If there is too much activity on the vSphere and the guest virtual machine, wait until some activities complete and then retry the operation. 

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Unable to authenticate user 'testuser'.  The user name or password is incorrect.

Ikonet "PowerProtect Data Manager_*.log" Eksportlog viser:

vmdm.log: YYYY-MM-DD HH:MM:SS INFO [] [vproxyMonitor] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:82ad56e103a61a50;JOB_ID:bce8e2cddeabcbcf][] [c.e.b.v.v.a.VPEProtectOp.statusChanged(226)] -  MONITOR BackupJob:  state changed BackupJobSession(state=Failure, id=f6f3c7e0-6b62-4f9b-87f6-0c01f0f6780c, error: code=500, text=Backup has FAILED.  Backup of the application "MSSQLDM" on the virtual machine "my-vm-name" is unsuccessful.  Unable to authenticate user 'testuser'.  The user name or password is incorrect., target=my-vm-name): Queued -> Failure, progress=100 
vmdm.log: YYYY-MM-DD HH:MM:SS INFO [] [vpe-completion-0] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:82ad56e103a61a50;JOB_ID:bce8e2cddeabcbcf][] [c.e.b.v.v.a.VPEProtectOp.resume(326)] -  Resuming session for asset=my-vm-name -- BackupJobSession(state=Failure, id=f6f3c7e0-6b62-4f9b-87f6-0c01f0f6780c, clean, error: code=500, text=Backup has FAILED.  Backup of the application "MSSQLDM" on the virtual machine "my-vm-name" is unsuccessful.  Unable to authenticate user 'testuser'.  The user name or password is incorrect., target=my-vm-name), isNew=true, taskId=346ca4b0-ae26-4937-864b-9a576685e4a5 
vmdm.log: YYYY-MM-DD HH:MM:SS INFO [] [vpe-completion-0] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:82ad56e103a61a50;JOB_ID:bce8e2cddeabcbcf][] [c.e.b.v.v.a.VPEProtectOp.completeSessionFailure(921)] -  Session complete with failure BackupJobSession(state=Failure, id=f6f3c7e0-6b62-4f9b-87f6-0c01f0f6780c, clean, error: code=500, text=Backup has FAILED.  Backup of the application "MSSQLDM" on the virtual machine "my-vm-name" is unsuccessful.  Unable to authenticate user 'testuser'.  The user name or password is incorrect., target=my-vm-name) 
vmdm.log: YYYY-MM-DD HH:MM:SS INFO [] [vpe-completion-0] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:82ad56e103a61a50;JOB_ID:bce8e2cddeabcbcf][] [c.e.b.v.v.a.VPEProtectOp.shouldIndexBackup(1584)] -  Backup type SYNTHETIC_FULL 
vmdm.log: YYYY-MM-DD HH:MM:SS INFO [] [vpe-completion-0] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:82ad56e103a61a50;JOB_ID:bce8e2cddeabcbcf][] [c.e.b.v.v.u.VMDMErrorHelper.getEEMI(269)] -  Matched messageID=ABV0007, classificationKey=AGENT, keys=[vproxy, vmName, vCenterName]

Ikonet "Vmdirect_*.log" Eksportlog viser:

YYYY-MM-DD HH:MM:SS ERROR:  [82ad56e103a61a50;bce8e2cddeabcbcf] MSSQLDM: MSSQLDM: connect: network: Unable to authenticate user 'testuser'.  The user name or password is incorrect.
YYYY-MM-DD HH:MM:SS ERROR:  [82ad56e103a61a50;bce8e2cddeabcbcf] MSSQLDM: MSSQLDM: connect: network: Unable to receive message:  io: read/write on closed pipe
YYYY-MM-DD HH:MM:SS INFO:   [82ad56e103a61a50;bce8e2cddeabcbcf] MSSQLDM: MSSQLDM: connect: Host agent lock released.
YYYY-MM-DD HH:MM:SS ERROR:  [82ad56e103a61a50;bce8e2cddeabcbcf] MSSQLDM: Backup of the application "MSSQLDM" on the virtual machine "my-vm-name" is unsuccessful.
...
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]     "Status": {
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]         "State": "Failure",
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]         "Description": "Backup of the application \"MSSQLDM\" on the virtual machine \"my-vm-name\" is unsuccessful.  Unable to authenticate user 'testuser'.  The user name or password is incorrect.",
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]         "Progress": 0,
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]         "Error": {
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             "Text": "Backup has FAILED.  Backup of the application \"MSSQLDM\" on the virtual machine \"my-vm-name\" is unsuccessful.  Unable to authenticate user 'testuser'.  The user name or password is incorrect.",
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             "Code": 1007,
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             "Classifications": [
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]                 "Authentication",
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]                 "Agent",
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]                 "Connection"
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             ],
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             "Retryable": false,
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]             "Remedy": null
YYYY-MM-DD HH:MM:SS NOTICE: [82ad56e103a61a50;bce8e2cddeabcbcf]         },
...

Cause

De nøglebokslegitimationsoplysninger, der er konfigureret til beskyttelsespolitikken, bruger en Active Directory-domænekonto. Konfigurationen af legitimationsoplysninger omfatter ikke domænenavnet for brugerkontoen. Formatet "User@Domain" skal bruges til kontoen for legitimationsoplysninger til beskyttelsespolitikken.

Resolution

Rediger de gemte godkendelsesoplysninger for legitimationsoplysningerne for beskyttelsespolitikken.

  1. I venstre navigationsrude skal du vælge "Administrationslegitimationsoplysninger>" for at få vist vinduet med oplysninger om legitimationsoplysninger.
  2. Find legitimationsoplysningerne på listen over gemte legitimationsoplysninger. Brug filtrene og kolonnesorteringsindstillingerne til at organisere listen over legitimationsoplysninger.
  3. Vælg legitimationsoplysningerne på listen, og klik derefter på Rediger. Dialogboksen Rediger legitimationsoplysninger åbnes.
  4. Rediger feltet "brugernavn" fra "testuser" til "testuser@my-domain".
  5. Klik på Gem for at opdatere de gemte legitimationsoplysninger.
  6. Test beskyttelsespolitikken med de opdaterede legitimationsoplysninger.
Article Properties
Article Number: 000221779
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  2
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