Avamar: vApp backup fails with "vmwappimage Error <0000>: Lockbox processing failed"

Summary: This article provides a fix for vApp backup failures through DPE, with error "vmwappimage Error <0000>: Lockbox processing failed"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

From the backup log in Avamar, the following messages can be observed:' 
vmwappimage Info <9772>: Starting graceful (staged) termination, Lockbox processing failed (wrap-up stage)
vmwappimage Error <0000>: Lockbox processing failed
vmwappimage Info <16038>: Final summary, cancelled/aborted 0, snapview 0, exitcode 151: login failed - logins disabled or invalid user-id or password

Cause

This happens because the backup gateway's lockbox is not updated with the correct credentials, as described by this line: 
vmwappimage Info <16038>: Final summary, cancelled/aborted 0, snapview 0, exitcode 151: login failed - logins disabled or invalid user-id or password
In addition, this error usually happens after a DPE node was re-initialized.

Resolution

1. SSH to DPE primary node as root
2. Run the following command to display running containers:  
docker ps

The output should be something like this:
 

# docker ps

CONTAINER ID        IMAGE                COMMAND                  CREATED             STATUS              PORTS                                NAMES
d97450e68a29        vcp-bg:19.10.0.79    "./vcpbg.sh"             2 weeks ago         Up 2 weeks                                               
98091f2c4add        vcp-srv:19.10.0.79   "./vcpsrv.sh"            2 weeks ago         Up 2 weeks          0.0.0.0:7010-7011->7010-7011/tcp     srv-vpa1033.1.x8h7xiudhx6ee9uojj6ddy8vq
c963ca0312cd        rabbitmq:3.8.5       "docker-entrypoint.s…"   5 weeks ago         Up 5 weeks          4369/tcp, 5671-5672/tcp, 25672/tcp   vcp-rabbit.1.bzcj62cdrsepnk2m5504ojc9r


3. Take a note of the backup gateway (vcp-bg) CONTAINER ID from the command output. From the above example, it is d97450e68a29
4. Run the following command to access the backup gateway container:

docker exec -it <bg-container-id> /bin/bash

5. Run the following commands to update the backup gateway's lockbox credentials:

cd /usr/local/avamarclient/bin
./vmwappimage --lb_setcreds --lb_user=MCUser -lb_password=<enter_your_DPE_master_password>


Do Not reboot or restart any services as it is not required for this procedure.

Affected Products

vCloud Director Data Protection Extension
Article Properties
Article Number: 000226534
Article Type: Solution
Last Modified: 13 Mar 2025
Version:  1
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