Avamar:錯誤 52001 (通訊模組掃描器錯誤),由非預期的交換器韌體版本所致
Summary: Avamar Gen5A 回報交換器錯誤,因為韌體版本未預期。
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Not all product versions are identified in this article.
Symptoms
Avamar 使用者介面或 mccli 中回報下列錯誤:
67678 2025-03-10 16:17:58 GMT ERROR 52001 SYSTEM PROCESS / Communications Module Scanner Error
交換器監控記錄會顯示下列項目:
grep -B1 -i 'mccli' /usr/local/avamar/var/log/switch_monitoring.log
2025/02/13-14:19:59 INFO: switches version_mismatch_found_cnt=2
2025/02/13-14:20:01 INFO: publish() cmd="mccli event publish --code=52001 " successful
--
2025/02/13-16:55:00 INFO: switches version_mismatch_found_cnt=2
2025/02/13-16:55:02 INFO: publish() cmd="mccli event publish --code=52001 " successful
--
2025/03/12-11:40:20 WARN: Unexpected firmware version "10.5.6.3" on switch A, expected version is one of ["10.5.1.1P1"], the rest of switch output parsing code may return incorrect resultsCause
交換器監控指令檔尚未更新為最新的韌體版本,因此無法辨識韌體。
Resolution
1.以系統管理員身分登入受影響的 Avamar 工具節點或單一節點。
2.下載 GoAV 具。如需更多資訊,請參閱下列文章:Avamar:用於管理和故障排除的 GoAV 產品工具
3.提升至根權限:
su -
4.執行 GoAV 具有以下選項的工具:
./goav fix-switch-firmware-config
範例輸出:
===========================================================
GoAv : 1.94
Avamar : 19.12
Date : 02 Apr 2025 12:45 EDT
===========================================================
COMMAND : ./goav system fix-switch-firmware-config
NOTE: This tool was created and is maintained by the ISG Support Tools team
===========================================================
Backup file created successfully as: /usr/local/avamar/lib/dpnnetutil/x-switch_monitoring.rb.bak
Found target class line.
Modifying firmware versions to: @@expected_firmware_versions = ['10.5.1.1P1', '10.5.6.3', '10.5.4.10']
The file has been modified successfully.Affected Products
Avamar Data Store Gen5AArticle Properties
Article Number: 000303002
Article Type: Solution
Last Modified: 18 Nov 2025
Version: 3
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