Avamar：意外交换机固件版本导致错误 52001（通信模块扫描仪错误）

Summary: 由于意外的固件版本，Avamar 第 5A 代报告交换机错误。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Avamar 用户界面或 mccli 中报告以下错误：

67678 2025-03-10 16:17:58 GMT ERROR 52001 SYSTEM  PROCESS /     Communications Module Scanner Error
 

交换机监视日志显示以下条目：

grep -B1 -i 'mccli' /usr/local/avamar/var/log/switch_monitoring.log
2025/02/13-14:19:59 INFO: switches version_mismatch_found_cnt=2
 2025/02/13-14:20:01 INFO: publish() cmd="mccli event publish --code=52001 " successful
 --
 2025/02/13-16:55:00 INFO: switches version_mismatch_found_cnt=2
 2025/02/13-16:55:02 INFO: publish() cmd="mccli event publish --code=52001 " successful
 --
 2025/03/12-11:40:20 WARN: Unexpected firmware version "10.5.6.3" on switch A, expected version is one of ["10.5.1.1P1"], the rest of switch output parsing code may return incorrect results

Cause

交换机监视脚本尚未更新到最新的固件版本，因此无法识别固件。

Resolution

1.以管理员身份登录到受影响的 Avamar 应用工具节点或单个节点。

2.下载 GoAV 工具。有关详细信息，请参阅以下文章：Avamar：用于管理和故障排除的 GoAV 产品工具

3.提升到 root 权限：

su -
 

4.运行 GoAV 具有以下选项的工具：

./goav fix-switch-firmware-config
 

输出示例：

===========================================================
GoAv    :        1.94
Avamar  :        19.12
Date    :        02 Apr 2025 12:45 EDT
===========================================================
COMMAND :  ./goav system fix-switch-firmware-config
NOTE: This tool was created and is maintained by the ISG Support Tools team
===========================================================
Backup file created successfully as: /usr/local/avamar/lib/dpnnetutil/x-switch_monitoring.rb.bak
Found target class line.
Modifying firmware versions to: @@expected_firmware_versions = ['10.5.1.1P1', '10.5.6.3', '10.5.4.10']
The file has been modified successfully.

Affected Products

Avamar Data Store Gen5A
Article Properties
Article Number: 000303002
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  3
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