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Article Number: 000200854

Presence Detection Tile is not Enabled in Dell Optimizer by Default

Summary: In Dell Optimizer 3.0.258.0 and 3.1.175.0, the Presence Detection tile is not enabled by default.

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Article Content

Symptoms

Affected Products:

  • Dell Optimizer

Affected Platforms:

  • Latitude 9430
  • Latitude 3330
  • Latitude 7330
  • Latitude 7430
  • Latitude 7530
  • Latitude 5330
  • Latitude 5430
  • Latitude 5530
  • Latitude 5431
  • Latitude 5531
  • Precision 3570
  • Precision 3471
  • Precision 3571

Affected Versions:

  • v3.0.258.0
  • v3.1.175.0

Missing Presences Detection tile
Figure 1: (English Only) Missing Presences Detection tile

Presence Detection tile present
Figure 2: (English Only) Presence Detection tile present

Cause

Tile is not enabled as a default.

Resolution

Enable the Presence Detection tile by following below steps:

  1. Search and run Command Prompt as administrator.

Command Prompt Search results
Figure 3: (English Only) Command Prompt Search results

  1. Type cd:/ and press Enter.
  2. Type the command below:
rd /s /q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\.net\intel_cst_service_standalone

type rd /s /q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\.net\intel_cst_service_standalone
Figure 4: (English Only) type rd /s /q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\.net\intel_cst_service_standalone

  1. Launch Dell Optimizer, wait 10 secs to initiate ICST service to enable Presence Detection tile.

Article Properties

Affected Product

Latitude 5330, Latitude 7330, Latitude 5431, Latitude 7430, Latitude 9430, Latitude 5531, Latitude 7530, Latitude 5430, Precision 3570, Precision 3571

Last Published Date

09 Jun 2023

Version

3

Article Type

Solution

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