Proximity Sensors and Walk Away Lock Functionality May Report the System Locking Too Quickly

Summary: This article provides information about computers with proximity sensors and Walk Away Lock functionality locking too quickly.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Latitude
  • Mobile Workstation
Note: To determine if a specific computer is compatible, reference the sales page for that computer and look for Express Sign-On.

Cause

The Dell Optimizer utility controls this functionality and can be adjusted under the Proximity Sensor tab.

Proximity Sensor tab

Resolution

The customer can adjust the lock timeout from 30 to 120 seconds or disable all together.

Walk Away Timer Dropdown

 

Affected Products

Latitude, Mobile Workstations, Dell Optimizer
Article Properties
Article Number: 000130242
Article Type: Solution
Last Modified: 22 May 2025
Version:  19
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