How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

Summary: This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • TechDirect Update - Manage Catalog (DCCRM)

Affected Platforms:

  • Latitude
  • OptiPlex
  • Precision
  • XPS

Cause

Not Applicable

Resolution

TechDirect Update - Manage Catalog (used to be known as DCCRM) is a cloud-based application that allows IT administrators to create and manage custom catalogs for Latitude, OptiPlex, Precision, and XPS platforms. Catalogs can be configured to contain drivers, firmware, BIOS, and select Dell applications updates.

Warning:
  • TechDirect Update - Manage Catalog (DCCRM) technical support is only available to commercial customers with Latitude, OptiPlex, Precision, or XPS platforms.
  • TechDirect Update - Manage Catalog (DCCRM) supports:
    • Chrome browser

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support if you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. Confirm your model and Service Tag and click Next.

Confirm your model and service tag
Figure 4: (English Only) Confirm your model and service tag

  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items
Figure 9: (English Only) Select Missing Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000180754) when contacting technical support.

Affected Products

OptiPlex, XPS, Latitude, XPS, Fixed Workstations, Mobile Workstations, Manage Custom Update Catalog
Article Properties
Article Number: 000180754
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  21
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