Dell NativeEdge: VM Memory Utilization statistic missing for Windows based Virtual Machines
Summary: This article outlines why the Virtual Machine (VM) Memory Utilization statistic does not display for Windows based Virtual Machines under certain conditions on a NativeEdge Endpoint.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Under certain circumstances, the NativeEdge Endpoint's Device VM Memory Utilization statistic does not display.
In this example, our Windows VM has no data available for its Memory Utilization:
In this example, our Nginix VM is displaying its Memory Utilization:
In this example, our Windows VM has no data available for its Memory Utilization:
In this example, our Nginix VM is displaying its Memory Utilization:
Cause
If the guest Windows Virtual Machine does not have a balloon memory driver installed, the result is the Memory Utilization statistic is missing. This driver is needed for the NativeEdge Orchestrator to collect memory statistics.
Resolution
NativeEdge engineering recommends that the user installs the balloon memory driver manually using the steps outlined at https://pve.proxmox.com/wiki/Windows_VirtIO_Drivers
NativeEdge engineering recommends the user to use the 'stable' branch of the VirtIO driver bundle which contains the balloon memory driver.
Once the BalloonService is running, it is necessary to restart the service for metrics to appear in the NativeEdge Orchestrator. This also applies when the Virtual Machine reboots.
Affected Products
NativeEdge Solutions, NativeEdgeArticle Properties
Article Number: 000216216
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.