Network Does Not Work While Using a USB GBE Ethernet Adapter and WinPe Version 10.0.22000.1

Customers may report a WinPE 11 network issue when using a USB GBE Ethernet (DA300, WD19, and other non-Dell adapters). The network mounts correctly at the beginning, but then the USB adapter is disconnected with a "Media Disconnected" message after a few seconds.

WinPE Version: 10.0.22000.1

Driver Pack: WinPE11.0-Drivers-A01-28HG7.CAB

The INF rtu53cx22x64sta.inf 1153.10.20.1104 does not have support for the older ADK (10.0.22000.1).

Latest ADK Version

Dell Engineers recommend that you use the latest ADK version (10.0.25398.1).

Workaround:

By default, the rtu53cx22x64sta.inf (1153.10.20.1104) driver is loaded. If you remove it, another driver rtump64x64.inf 10.48.914.2021 will be loaded, and allows the network to use the USB GBE Ethernet.

Process:

1. Right-click "Start" and select "Device Manager" (Figure 1.
   
   Figure 1
2. Select the drop-down for "Network Adapters" and open "Realtek USB GbE Family Controller" (Figure 2.
   
   Figure 2
3. Click the "Driver" tab at the top and check the driver version and confirm if it shows "1153.10.20.1104" (Figure 3.
   
   Figure 3
4. If you do see "1153.10.20.1104" select "Uninstall Device" and click "OK" (Figure 4).
   
   Figure 4
5. Restart the System and repeat steps 1-3 to confirm the version now shows "10.48.914.2021."

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