Secure Connection Gateway: Collections upload failure shows on SCG and OME Services plug-in UI

Summary: Starting in February 2024, in the older versions of Secure Connect Gateway and OpenManage Enterprise (OME) Services Plugin, the collections status on the UI shows Upload Status = Failed. Since the collection payloads are uploaded to backend systems, but the response back to the gateway is causing the UI to show the failure. It is safe to ignore this UI failure messaging. ...

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Symptoms

Error message on user interface

 

Impacted versions:
SCG - v5.16 and below
OpenManage Enterprise (OME) Services plug-in - v3.0.x and below.

 

Initial investigation:

  1. Verify the application version.
  2. Engage the Dell support by submitting a ticket to verify if the collections were uploaded successfully and available for Dell agents to review.

 

Review logs:
You see failures in the logs as given below:

ERROR com.dell.scg.gateway.handler.response.ResponseHandler- 172 - Error in Backend communication
io.vertx.serviceproxy.ServiceException: {"errorCode":"","errorMessage":"{\"status\": 500, \"requestId\": \"xxxc298a4daxxxxx4d899c0xxxxxx\", \"message\": \"Request processing failed: org.springframework.web.client.ResourceAccessException: I/O error on GET request for \https://is.us.dell.com/FRS/api/v1/File/SAE-OME_FILE_xxxxxx-8fcd-xxxx-8232-a8667xxxxxxx_20240222T1117XXXXX.zip/fileStatus\: Connection reset\"}","httpStatus":500,"errorReason":"Internal Server Error"}

 

Cause

This issue is specific to SCG 5.16 and earlier versions as well as the OpenManage Enterprise (OME) Services plug-in 3.0.x and earlier versions. It stems from an API call failure, leading to an incorrect display of file upload status on the UI.

 

Resolution

For SCG, upgrade to the latest version.
For OpenManage Enterprise (OME) Services plug-in, migrate to the latest version of OpenManage Enterprise and OpenManage Enterprise Services Plugin.
The issue is not seen in the latest version of either product.

 

Affected Products

Dell EMC OpenManage Enterprise, Secure Connect Gateway - Virtual Edition
Article Properties
Article Number: 000224435
Article Type: Solution
Last Modified: 20 May 2025
Version:  5
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