PowerProtect DD: Failed to start Cloud tier cleaning: Cloud unit "ecs" is unavailable
Summary: Cloud tier cleaning will not start a quota limit that the ECS admin controls has been reached
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Not all product versions are identified in this article.
Symptoms
Cloud Unit List
---------------
Name Profile Status Bucket Reason
---- ----------- ------------ ---------- ---------------------------------------------------
ecs ecs_profile Disconnected wdc-dda-03 There was a permission error at the cloud provider.
---- ----------- ------------ ---------- ---------------------------------------------------
Time: Thu Aug 28 08:27:52 2025
Alert Id: m0-2433
Event Id: EVT-CLOUD-00001
Event Message: Unable to access provider for cloud unit ecs.
Object: CloudUnit=ecs
Additional Information: Cause=Check if quota has been exceeded or object has too many versions
Event Description:
The cloud unit is unavailable for writing or reading until access is restored to the cloud provider.
ddfs.info
===========
08/28 06:42:39.662265 [10b86ba0] INFO: CAL cal_handle_cloud_profile_status:1962 - Processing status event for profile: ecs_profile, status: 1, error code: 0
08/28 06:42:39.662271 [10b86ba0] INFO: CAL cal_handle_cloud_profile_status:1980 - Found cloud unit:ecs using profile:ecs_profile
08/28 06:42:39.662274 [10b86ba0] INFO: CAL cal_handle_cloud_profile_status:2037 - Marking cloud profile:ecs_profile for cloud unit:ecs as UP
08/28 06:42:39.662276 [10b86ba0] INFO: CAL cal_handle_cloud_profile_status:2073 - Marking cloud unit:ecs as AVAILABLE
08/28 06:42:39.662279 [10b86ba0] INFO: CAL cal_event_post:3727 - Enqueueing CAL event: 31 for cloud unit uuid: e90c03ad67fad99e-7aafb841c8344b81
08/28 06:42:39.662331 [7f6682fe5b90] ddr_encryption_cal_cu_avail_event: Received avail event for cloud unit ecs. Exporting this unit's keys to cloud.
08/28 06:42:39.662337 [7f6682fe5b90] ddr_keys_export_deks_to_cloud: CP (ecs) is not a cloud CP. Nothing to do.
08/28 06:42:39.662406 [7f6682fe5b90] INFO: CC-state-dynamic: Received AVAIL event for cp: edef4a2bedf94205:95e98faf9cd6206f, cu: e90c03ad67fad99e:7aafb841c8344b81
08/28 06:42:39.662563 [10b86ba0] INFO: CAL cal_alert_clear:2703 - Successfully cleared alert: 0
08/28 06:42:39.662607 [7f78d54ef990] INFO: CAL cal_open:201 - Opening file: /localhost/m2/
08/28 06:42:39.662671 [10b86ba0] INFO: CAL cal_alert_clear:2703 - Successfully cleared alert: 1
08/28 06:42:39.662679 [10b86ba0] INFO: CAL cal_cloudunit_config_object_write:4316 - Writing config object for cloudunit: ecs
08/28 06:42:39.662687 [7f78d54ef990] INFO: CAL cal_cloudunit_config_object_write:4316 - Writing config object for cloudunit: ecs
08/28 06:42:39.676271 [7f6ed28b1ef0] nfsproc3_ddcp_close_file_3_svc: ddcp ctx 2148: setting size of file /data/col1/mtree/archive/10-222-94-109/12-1/00000001000188AE/00000
001000188AE0000004C-705f3c0b91b181f9a187295a0b43d27b32576ba6.gz.pgbackrest.tmp to 4378315
08/28 06:42:39.676648 [7f6ed28b1ef0] INFO: FM stream_close:1832 - Stream is not open for fh 33b1804:0:33b18a1:0:d19e4576:60d4745c:0:(0:0). stream 0x7f7b963559f8
08/28 06:42:39.680103 [7f6e8ca7caa0] path_verify_ost_perm: Mtree is /data/col1/mtree
08/28 06:42:39.680352 [10a3e6f0] ERROR: CAL cl_curl_write_cb:1958 - Request failed with httpcode:403
08/28 06:42:39.680466 [10a3e6f0] ERROR: CAL cl_request_error_xml_cb:2494 - Unparsed element: Error/RequestId data: 0ade6f29:194ec8dfe37:2e3107:86a9 datalen: 32
08/28 06:42:39.680507 [10a3e6f0] WARNING: CAL cl_request_handle_403_err:1636 - HTTP 403: enabling debug and retrying request
08/28 06:42:39.680509 [10a3e6f0] INFO: CAL cl_request_handle_403_err:1646 - URI:http://localhost:9020/localhost//c0/cloudunit_config OP:3 SIGNATURE:AWS user@localhost@data-domain-03:33
hwg4hIFAWGc8iczGQudS691Tk= will retry
08/28 06:42:39.680512 [10a3e6f0] INFO: CAL cl_request_handle_403_err:1648 - enc_md5:DSomHrNakz+hms7i9UqAQQ==
08/28 06:42:39.680513 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1606 - HEADERS in curl slists
08/28 06:42:39.680515 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #1: Expect:
08/28 06:42:39.680516 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #2: Transfer-Encoding:
08/28 06:42:39.680518 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #3: User-Agent: APN/1.0 DellEMC/1.0 Data Domain/7.13.1.25
08/28 06:42:39.680519 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #4: Content-MD5:DSomHrNakz+hms7i9UqAQQ==
08/28 06:42:39.680520 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #5: Date:Thu, 28 Aug 2025 11:42:39 GMT
08/28 06:42:39.680521 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #6: Content-Length:1024
08/28 06:42:39.680523 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #7: x-emc-index-granularity:131072
08/28 06:42:39.680524 [10a3e6f0] INFO: CAL cl_request_dump_curl_headers:1608 - hdr #8: Authorization: AWS user@localhost@data-domain-03:33hwg4hIFAWGc8iczGQudS691Tk=
08/28 06:42:39.680528 [10a3e6f0] ERROR: CAL cl_request_convert_httpcode_to_err:1815 - HTTP operation returned code:403, request error:Check if quota has been exceeded or object has too many versions [5075],
uri:http://localhost:9020/localhost//c0/cloudunit_config, date:Thu, 28 Aug 2025 11:42:39 GMT, bytes_sent:1024, bytes:rcvd:0
Cause
ECS
Summary:
- Namespace- MAX Quota Limit set
- The Bucket- Total Object Size=> MAX Quota Limit set
- This MAX Quota setting causing the DD disconnections
Resolution
ECS administrator has to increase the MAX Quota accordingly.
Use the articles to change quota limits.
Affected Products
Data Domain, Data Domain Deduplication Storage SystemsArticle Properties
Article Number: 000367373
Article Type: Solution
Last Modified: 09 Jan 2026
Version: 1
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