ECS: Fabric Agent reporting a problem with one of the Containers SymptomCode: 2012

Summary: There is a container that is not in a healthy status.

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Symptoms

Dial Home event 

Service Health Suspect event

Connect Home

 Clarify Id: APM00555000777
 Site Name: UNKNOWN
 Vendor: EMC
 DeviceType: ElasticCloudStorageApp
 Model: ElasticCloudStorage
 SerialNumber: APM00555000777
 Platform: platform
 OS: SUSE Linux Enterprise Server 12
 OS_VER: SUSE Linux Enterprise Server 12
 EmbedLevel: 2
 InternalMaxSize: 512800
 Comment: Fabric Alert
 Ucode_Ver: 2.2
 ConnectType: ESRS
 IP_Address: Not Available
 IP_Name: Node2.ecs.BigCo.net
 Port: 22

 SymptomCode: 2012
 Category: Status
 Severity: Error
 Status: Warning
 Component: Fabric Agent
 ComponentID: 8d9c3596-1cf5-42eb-950b-839990db
 SubComponent: Service
 SubComponentID: object-main
 CallHome: true
 FirstTime: 2016-04-05T14:00:06.357Z
 Description: Service Health Suspect event

Cause

The Fabric Agent has detected an issue with one of the containers or the Fabric Agent.

Resolution

Engage support referencing this KB.

Additional Information

This error can also be seen from the Service Console:

================================================================================
Health Check
20220317 07:26:48.171: Execute Specific Health Checks
20220317 07:26:48.173: |   Validate applications and services health
20220317 07:27:03.448: |   | FAIL (15 sec)
[ERROR] 'Validate applications and services health' failed: Command '/opt/emc/caspian/fabric/cli/bin/fcli agent service.health --application fabric --role lifecycle' on node 169.254.72.2 returned health: None, expected: ['GOOD', 'SUSPECT', 'DEGRADED']
20220317 07:27:03.449: | FAIL (15 sec)
================================================================================
Status: FAIL
Time Elapsed: 31 sec
Debug log: /opt/emc/caspian/service-console/log/20220317_072634_run_Health_Check/dbg_robot.log
HTML log: /opt/emc/caspian/service-console/log/20220317_072634_run_Health_Check/log.html
================================================================================
Messages:
Completed with errors
================================================================================

Affected Products

ECS Appliance

Products

ECS Appliance, ECS Appliance Hardware Gen1 U-Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000017528
Article Type: Solution
Last Modified: 25 Aug 2025
Version:  5
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