Avamar：PDM 在 AUI 中失败并显示“Bad Gateway”（网关错误）和“Java heap space”（Java 堆空间）

Summary: 本文介绍使用 Avamar 用户界面 （AUI） 时 Java 堆空间问题导致的 Proxy Deployment Manager （PDM） 故障。

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Symptoms

在 PDM 建议期间，AUI 中会显示以下警报：

Error while submitting recommendations Handler dispatch failed, nested exception is java lang OutOfMemoryError: Java heap space Java heap space Internal exception.

AUI 中的 PDM 显示 Java 堆空间错误

日志文件 /usr/local/avamar/var/mc/server_log/mc-rest-api.log 显示：

INFO 24193 --- [http-nio-9000-exec-8] com.avamar.asn.security.LoginPrincipal   : Passed the isLoopbackAddress
WARN 24193 --- [http-nio-9000-exec-8] c.a.m.a.c.e.GlobalExceptionController    : Log exception stack:
org.springframework.web.util.NestedServletException: Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap space

日志文件 /usr/local/avamar/var/log/vcs/deploymanager.log 显示：

TRACE [cTaskExecutor-6][handler.RequestHandler#    handleMessage]: ReplyResponse [success=true, reason=null, statusCode=null]
ERROR [cTaskExecutor-6][SimpleMessageListenerContainer#run]: Consumer thread error, thread abort.
 java.lang.OutOfMemoryError: Java heap space

Cause

Tomcat 和 REST-API 进程正在运行 "OutOfMemoryError: Java heap space"

Resolution

有一种解决方法可以增加 Java 堆和超时时间。
要实施解决方法，请联系 Dell Avamar 支持并参考此知识库文章。支持团队将指导完成应用解决方法的必要步骤。
警告：此过程需要停止和启动管理控制台服务 （MCS）。确保存在有效的 MCS 刷新和最近的检查点。Avamar Server 必须处于空闲状态。

Additional Information

如果需要进一步的故障处理，请使用 goav 脚本。请参阅文章 Avamar：用于管理和故障排除的 GoAV 产品工具

./goav vcenter pdm managed
- Gives list of proxies with the PDM managedby extension configured on vCenter

./goav vcenter pdm proxy-add
- Proxy-add will associate manually deployed proxies with Proxy Deployment Manager

./goav vcenter pdm proxy-check
- Checks Proxy Configuration for PDM

./goav vcenter pdm recommendation
- Runnings PDM Proxy Recommendation against vCenter(s)

./goav vcenter pdm remove-pdm-task
- Removes any running/hung PDM recommendation task in vCenter

Affected Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000194353
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  6
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