Avamar: PDM fejler med "Bad Gateway" og "Java heap space" i AUI

Summary: Denne artikel forklarer en fejl i Proxy Deployment Manager (PDM) forårsaget af problemer med Java-bunkeplads ved brug af Avamar-brugergrænsefladen (AUI).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Under PDM-anbefaling vises følgende advarsel i AUI:

Error while submitting recommendations Handler dispatch failed, nested exception is java lang OutOfMemoryError: Java heap space Java heap space Internal exception.

PDM i AUI, der viser Java Heap Space-fejl

Logfilen /usr/local/avamar/var/mc/server_log/mc-rest-api.log Viser:

INFO 24193 --- [http-nio-9000-exec-8] com.avamar.asn.security.LoginPrincipal   : Passed the isLoopbackAddress
WARN 24193 --- [http-nio-9000-exec-8] c.a.m.a.c.e.GlobalExceptionController    : Log exception stack:
org.springframework.web.util.NestedServletException: Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap space

Logfilen /usr/local/avamar/var/log/vcs/deploymanager.log Viser:

TRACE [cTaskExecutor-6][handler.RequestHandler#    handleMessage]: ReplyResponse [success=true, reason=null, statusCode=null]
ERROR [cTaskExecutor-6][SimpleMessageListenerContainer#run]: Consumer thread error, thread abort.
 java.lang.OutOfMemoryError: Java heap space

Cause

Tomcat- og REST-API-processerne kører "OutOfMemoryError: Java heap space"

Resolution

Der er en løsning til at øge Java Heap og også timeout. 
For at implementere løsningen skal du kontakte Dell Avamar Support og henvise til denne Knowledge Base-artikel. Supportteamet guider gennem de nødvendige trin for at anvende løsningen.
ADVARSEL: Denne procedure kræver stop og start af Management Console Service (MCS). Sørg for, at der er en gyldig MCS-skylning og et nyligt kontrolpunkt. Avamar-serveren skal være inaktiv.

Additional Information

Hvis en yderligere fejlfinding er påkrævet, skal du bruge goav-script. Se artikel Avamar: GoAV-produktværktøj til administration og fejlfinding

./goav vcenter pdm managed
- Gives list of proxies with the PDM managedby extension configured on vCenter

./goav vcenter pdm proxy-add
- Proxy-add will associate manually deployed proxies with Proxy Deployment Manager

./goav vcenter pdm proxy-check
- Checks Proxy Configuration for PDM

./goav vcenter pdm recommendation
- Runnings PDM Proxy Recommendation against vCenter(s)

./goav vcenter pdm remove-pdm-task
- Removes any running/hung PDM recommendation task in vCenter

Affected Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000194353
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  6
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