Avamar：PDM 失敗，AUI 中出現「錯誤的閘道」和「Java 堆積空間」

Summary: 本文說明在使用 Avamar 使用者介面 （AUI） 時，Java 堆積空間問題導致的代理部署管理員 （PDM） 故障。

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Symptoms

在 PDM 建議期間，AUI 中會顯示下列警示：

Error while submitting recommendations Handler dispatch failed, nested exception is java lang OutOfMemoryError: Java heap space Java heap space Internal exception.

AUI 中的 PDM 顯示 Java 堆積空間錯誤

記錄檔 /usr/local/avamar/var/mc/server_log/mc-rest-api.log 顯示：

INFO 24193 --- [http-nio-9000-exec-8] com.avamar.asn.security.LoginPrincipal   : Passed the isLoopbackAddress
WARN 24193 --- [http-nio-9000-exec-8] c.a.m.a.c.e.GlobalExceptionController    : Log exception stack:
org.springframework.web.util.NestedServletException: Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap space

記錄檔 /usr/local/avamar/var/log/vcs/deploymanager.log 顯示：

TRACE [cTaskExecutor-6][handler.RequestHandler#    handleMessage]: ReplyResponse [success=true, reason=null, statusCode=null]
ERROR [cTaskExecutor-6][SimpleMessageListenerContainer#run]: Consumer thread error, thread abort.
 java.lang.OutOfMemoryError: Java heap space

Cause

Tomcat 和 REST-API 程序正在執行中 "OutOfMemoryError: Java heap space"

Resolution

有一個解決方法可以增加 Java 堆和超時。
若要實作因應措施，請聯絡 Dell Avamar 支援，並參考此知識文章。支援小組會引導您採取必要步驟，以套用因應措施。
警告：此程序需要停止和啟動管理主控台服務 （MCS）。請確定存在有效的 MCS 排清和最近的檢查點。Avamar 伺服器必須處於閒置狀態。

Additional Information

如果需要進一步的故障診斷，請使用 goav 指令檔。請參閱文章 Avamar：用於管理和故障排除的 GoAV 產品工具

./goav vcenter pdm managed
- Gives list of proxies with the PDM managedby extension configured on vCenter

./goav vcenter pdm proxy-add
- Proxy-add will associate manually deployed proxies with Proxy Deployment Manager

./goav vcenter pdm proxy-check
- Checks Proxy Configuration for PDM

./goav vcenter pdm recommendation
- Runnings PDM Proxy Recommendation against vCenter(s)

./goav vcenter pdm remove-pdm-task
- Removes any running/hung PDM recommendation task in vCenter

Affected Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000194353
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  6
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