PowerProtect Data Manager: TSDM SQL application-aware snapshot creation backups fail

The PowerProtect Data Manager TSDM SQL application-aware backup shows the following when trying to create a Lightweight Delta (LWD) snapshot:

Creating LWD Snapshot Unable to proceed with the task 'App SDM Snapshot': Agent MSSQLDM requires a TCP/IP network connection for this operation. Verify the network connectivity between the backup server and the guest VM 'VM-hostnameThe PowerProtect backup export log shows:

The backup export log shows:

BackupTask: Do: BackupVmSessions 8cf9ff45-55fa-48f5-8f65-0d37e2d1816d: Unable to proceed with the task 'App SDM Snapshot': Agent 'MSSQLDM' requires a TCP/IP network connection for this operation. Verify the network connectivity between the backup server and the guest VM 'VM-hostname'.

There is a firewall configured in the environment preventing the virtual machine (VM) vflragentd process from communicating with the SQL Client.

Ensure that a firewall exception for the vflragentd process and default port (9613) are added to the Microsoft SQL Client and firewall configuration.

This requirement is documented in the PowerProtect Data Manager Microsoft Agent User Guide.
The most recent versions of the product documentation are available for download on the PowerProtect Data Manager Drivers & Downloads page in PDF format.