How to Identify the Carbonite Endpoint Version

Knowing the version of Carbonite Endpoint allows a user to:

• Identify known issues.
• Determine UI differences.
• Verify system requirements.

Affected Products:

• Carbonite Endpoint

Affected Operating Systems:

• Windows
• Mac

Versioning can be identified on the Endpoint or Administration Console. Click the appropriate option for more information.

Endpoint

Click Windows or Mac for versioning information.

Windows

Product versioning on Windows can be determined either through the:

• User interface (UI)
• Installer

Click the preferred method for more information.

UI

1. On the Windows Desktop, double-click Carbonite Endpoint.
   
   Note:

   • Alternatively, Carbonite Endpoint can be accessed using Windows Explorer at %SYSTEMDRIVE%\Program Files (x86)\Carbonite\Endpoint\DCProtect.exe.
   • In the example, %SYSTEMDRIVE% is a Windows system variable for the operating system partition drive.
2. In the bottom-left corner of Carbonite Endpoint UI, click About.
   
3. Record the Version. In the example, 10.2.0.23 is the version.
   
   Note: The Version, Device ID, and Activation URL may differ from the example above.

Installer

1. Locate DCProtectInstall.exe.
2. Right-click DCProtectInstall.exe and then select Properties.
   
3. Click the Details tab.
   
4. Record the Product version. In the example, the Product version is 10.2.0.23.
   
   Note: The Product Version may differ in your environment.

Mac

1. From the Apple menu, click Go and then select Applications.
   
2. In the Applications menu, double-click Carbonite Endpoint.
   
3. In the bottom-left corner of the Carbonite Endpoint UI, click About.
   
4. Record the Version. In the example, the Version is 10.2.0.23.
   
   Note: The Version, Device ID, and Activation URL may differ in your environment.

Administration Console

1. In a web browser, go to https://red-[REGION].mysecuredatavault.com.
   Note: [REGION] = Region of tenant:

   • US = America
   • EMEA = Europe
   • APAC = Asia Pacific
   • CA = Canada

   For example, https://red-us.mysecuredatavault.com.
2. Log in to the administration console.
   
   Note: If you are unable to Log in to the administration console, reach out to your product administrator or sales agent.
3. From the menu in the left pane, click Devices.
   
4. In the Devices pane, Search and then click the wanted device name.
   
   Note:

   • The Device name may not always match the machine name.
   • Alternatively, the device can be located under the activated User.
   • The examples that are used in the screenshot may differ in your environment.
5. Record the Client version. In the example, the Client version is 10.2.0.23.
   
   Note: The Client version may differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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