Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop
Summary: This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Customers using Dell Latitude, Precision, Inspiron, Vostro, or XPS desktop or laptop may report that 11th or 12th Generation processors with integrated Intel Iris Xe Graphics is shown as Intel UHD Graphics. It happens when the computer is shipped with one memory module.
Cause
It is working as designed.
Resolution
To display Iris Xe Graphics, the computer must be in dual-channel memory configuration. It is suggested that a customer installs two memory modules.
Affected Products
Inspiron, Vostro, XPS, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile WorkstationsArticle Properties
Article Number: 000203922
Article Type: Solution
Last Modified: 23 Apr 2025
Version: 5
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