Dell U4924DW Monitor has No Video when Connected Using a USB Type-C Cable
Summary: If a customer has their computer connected to the Dell U4924DW monitor using a USB Type-C cable, they may experience a no video issue.
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Symptoms
Affected Products:
- Dell U4924DW Monitor
A user may experience a no video issue when they connect the USB Type-C cable to the Type-C upstream port (data only).
Cause
The cause of this may be that the monitor is connected to wrong port.
Resolution
Ask the user to insert the USB Type-C cable into port 6 the upstream port (video and data). Port 8 is data only and port 2 is a downstream port.
Affected Products
Dell U4924DWArticle Properties
Article Number: 000217459
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 5
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