DB2 Backup with INCLUDE LOGS Option Fails to Retrieve Log

Summary: DB2 backup fails when INCLUDE LOGS option is used in the backup command.

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Symptoms

Error message:

"Log could not be retrieved"

ADM8010E - Backup was unable to copy requested log file "S0000001.LOG" for inclusion in the backup image. The backup has been aborted.

SQL2428N - The backup operation did not complete because an error was encountered while the backup utility was retrieving the log files.

DIA3841E - A file "" could not be found.

SQL2428N - The backup operation did not complete because an error was encountered while the backup utility was retrieving the log files.

Cause

This is a known issue which IBM has addressed it their recent DB2 11.5.8 and 11.5.9 FIXPACK 0.

Resolution

The below option is available:

  1. IBM has a fix for this issue in DB2 11.5.8 and later versions. If the user is on a special build for DB2 11.5.8 or 11.5.9, they must contact IBM support for a FIXPACK which includes the special build.
The following DT should be in the DB2 version being used:

DT1473612IT40335: HADR STANDBY IS SHUTDOWN DUE TO NOT FINDING A LOG FILE RETRIEVED FROM ARCHIVE.

  1. User must have VENDOROPT set to a CFG file, and the CFG file must have DB2INSTANCE set.

Affected Products

NetWorker Module for Databases and Applications
Article Properties
Article Number: 000342908
Article Type: Solution
Last Modified: 09 Jul 2025
Version:  1
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